Senior Business Owner End to End Fresh

The Kroger Co.•Cincinnati, OH

About The Position

Lead the solutions team and coordinate the development of assigned solutions and projects. Direct the use of lean tools and methodologies to gather, summarize, and analyze data for solution development, testing, and rollout. Support Freshness & Standards objectives and coordinate with cross-functional teams within General Office (G.O.) and divisions. Develop solutions collaboratively with stakeholders from G.O., divisions, and store associates in support of the Customer 1st strategy. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role leads enterprise-level process design and improvement, directs large teams and complex projects, builds relationships with division associates and senior management, and facilitates the development of current- and future-state processes. It establishes process modeling and documentation standards, supports training development, consults on business and technology solutions, and works with Finance to document the financial impact of improvements. The position also travels to divisions and stores to observe work and measure performance, and supervises and coaches direct reports. The essential functions must be performed with or without reasonable accommodation.

Requirements

At least 5 years of project management or process improvement experience.
At least 2 years of experience as a business owner.
Demonstrated competency in developing efficient and effective solutions to diverse and complex business problems.
Ability to lead a team of highly driven and talented individuals.
Ability to prioritize and assign work according to business priorities and strategies.
Strong analytical and conceptual skills.
Understanding of organizational impacts resulting from changes to business processes or technologies.
Ability to develop, re-engineer, and document business processes.
Excellent facilitation skills and ability to drive toward solutions.
Ability to maintain a solutions-focused approach.
Knowledge of lean tools and methodologies.
Knowledge of in-store activities, including observations, performance measurements, and summarizing observations.
Ability to work overnight or unusual hours to perform in-store tasks.
Ability to travel independently, less than 75%.

Nice To Haves

Lean/Six Sigma project experience.
Experience as an Assistant Process Change Manager.
Black Belt certification.

Responsibilities

Lead the process design team in developing efficient enterprise-level business processes that simplify work methods, deliver financial benefits, and improve the customer shopping experience.
Lead and direct large teams and manage projects with large scope or complexity.
Establish and maintain relationships with division leadership and associates, including division rollout managers, to understand, summarize, and define current- and future-state work processes.
Establish and maintain relationships with senior management to understand and support business strategies and the business plan.
Guide working sessions to develop current- and future-state work processes.
Set and update process modeling and documentation standards.
Partner with Corporate Training & Development to develop training modules consistent with standards.
Consult with business specialists to develop and recommend potential business and technology solutions.
Collaborate with Finance to document the financial impact of process improvements.
Partner with the V.P. Freshness & Standards and the director of Solutions Development to understand and guide the business and its priorities.
Define and document current- and future-state business processes, identify process improvement needs, and develop plans to communicate and implement work improvements.
Travel to divisions and stores to observe work, create performance measurements, and summarize process observations.
Supervise and coach direct reports, complete performance excellence discussions, and provide feedback.