Senior Business Operations Analyst

Federal Reserve System•Dallas, TX

1d•Onsite

About The Position

The Senior People & Culture (P&C) Business Operations Analyst is the primary owner of P&C’s operational risk, compliance, procurement, and contracting functions. The role maintains effective controls, strengthens operational processes, and ensures adherence to enterprise policies and standards. Using independent judgment and subject matter expertise, the analyst leads operational improvements, manages key business relationships, and advises P&C leadership on risks, opportunities, and operational priorities. The position reports to the Director of People Analytics. The role leads P&C operational compliance, quality assurance, and risk management; supports audit readiness and remediation; develops efficient processes and governance practices; leads cross-functional initiatives; and owns P&C procurement and contracting activities, including vendor lifecycle management and purchase requisitions and orders. The position is onsite and is classified as full-time and regular.

Requirements

Bachelor’s degree in business administration, HR, project management, or a related field, or equivalent experience.
At least 5 years of progressive experience in HR/P&C operations, compliance, risk management, or business operations.
Demonstrated expertise in operational risk assessment, compliance oversight, and control implementation.
Strong analytical thinking, attention to detail, problem-solving ability, and sound judgment in addressing operational risks.
Experience leading operational improvements and multi-stakeholder initiatives.
Ability to manage change, support system and process implementations, and maintain discretion with sensitive information.
Exceptional communication and consulting skills, including the ability to explain complex concepts and influence across levels.
Must be eligible to work in the U.S.; the role is not available for sponsorship.

Responsibilities

Lead P&C’s operational compliance, quality assurance, and risk management framework in alignment with regulatory requirements, internal policies, audit standards, and enterprise risk expectations.
Conduct and support operational risk assessments, identify potential exposures, and recommend mitigation strategies and control improvements.
Serve as P&C’s primary liaison with internal and external auditors and enterprise risk partners, coordinating audit readiness, documentation, and remediation activities.
Monitor operational risks, control effectiveness, and emerging trends; advise P&C leadership on priorities and corrective actions.
Design and enhance P&C operational processes, workflows, and governance practices to improve efficiency, quality, and consistency.
Lead continuous improvement and change initiatives using performance metrics, stakeholder feedback, and operational trends.
Establish and maintain standards for process documentation, records retention, information governance, and clear process ownership.
Lead cross-functional operational initiatives with Legal, Finance, IT, Enterprise Risk, and other stakeholders to resolve complex issues and implement improvements.
Maintain accountability for milestones and sustainable outcomes; provide guidance and share best practices to strengthen P&C operational capability.
Own P&C’s procurement and contracting portfolio, partnering with Procurement, Finance, and business stakeholders within established enterprise approval authorities.
Manage the P&C vendor lifecycle, including onboarding, contracting, renewals, and performance monitoring.
Ensure external organization and group membership requests are reasonably related to or further the Bank’s or System’s business, membership costs are commensurate with expected benefits, and memberships have been approved through Ariba.
Oversee the creation and execution of purchase requisitions and purchase orders related to contracts.
Identify and implement opportunities to improve procurement processes, vendor oversight, and operational efficiency.