Senior Business Data Analyst

University of Southern California•Los Angeles, CA

About The Position

The USC Career Center is seeking a Senior Career Services Research Analyst professional to collect data on students and alumni, perform data analytics to better understand outcomes, and communicate value and opportunities for improvement to campus and external stakeholders. The incumbent will provide leadership and perform all necessary functions related to the collection, interpretation, and use of institutional data, including summer experience and post-graduation destination data, for planning, assessment, and decision making.

Requirements

Bachelor's degree
3 Years of work experience
Direct knowledge and experience in data modeling, data warehousing, reporting, and data visualization (e.g., Tableau)
Project management experience for complex projects, including designing and implementing data collection processes and managing data across multiple systems (e.g., CRM, survey platforms)
Demonstrated organizational, critical thinking, interpersonal, planning, problem solving, and business analytical skills, with the ability to perform complex data analysis, apply statistical methods, and translate business needs into actionable insights and recommendations
Able to work at a high functional and technical level, including ensuring data quality, integrity, governance, and compliance with applicable standards
Strong communication and collaboration skills, including the ability to synthesize and present data findings through dashboards, reports, and visualizations to diverse stakeholders and leadership

Nice To Haves

Master's degree in Statistics, Economics, Mathematics, Accounting, Business Administration, Computer Science, Information Science, Management Science, or in related field(s)
5 years of work experience
Expert knowledge of Data Warehousing methods (e.g., Kimball) and Relational and Analytical data structures (e.g., RDBMS, OLAP)
Impressive experience in designing managerial level presentations and reports
Outstanding skills in finding resolution to complicated problems while performing independently in a multifaceted environment
Experience with higher education or institutional research data, including survey design, outcomes assessment, and familiarity with industry standards (e.g., NACE, NUBS)
Experience managing data systems and supporting training, outreach, stakeholder engagement, or mentoring activities

Responsibilities

Establish, administer, and coordinate the Career Center’s institutional research activities, including collecting, analyzing, interpreting, and reporting information for the first-destination and summer experience surveys
Create an integrated and comprehensive process for collecting, managing, and disseminating outcomes data across platforms, including integration of career services systems used across USC
Design and implement data collection methods (e.g., surveys, assessments) and develop processes to support data collection, cleaning, merging, and reporting
Manage and maintain data systems (e.g., CRM, Qualtrics), including system integrity, access, security, backups, and documentation
Develop and implement processes to collect, link, and analyze data from multiple sources, including internal and external systems and employers
Perform complex data analyses using a variety of techniques; partner with management to define analytical requirements and translate business needs into data-driven solutions
Develop dashboards, reports, and data visualizations (e.g., Tableau) and ensure accuracy, consistency, and usability for target audiences
Analyze and interpret data to identify trends, patterns, anomalies, and root causes; resolve data inconsistencies and ensure data accuracy
Synthesize findings into clear, concise insights and summaries tailored for executive leadership, managers, and stakeholders
Conduct trend and benchmarking analyses and apply appropriate statistical methods to inform best practices
Deliver actionable insights and strategic recommendations to support decision-making, operational improvements, and long-term initiatives
Ensure compliance with privacy, security, and data governance regulations and standards (e.g., NACE, NUBS, federal and state requirements)
Monitor and maintain data integrity through ongoing validation, reconciliation, and quality assurance processes
Prepare and submit required institutional and external reports, ensuring accuracy, completeness, and timeliness
Evaluate data, reports, and related decisions to ensure quality, reliability, and effectiveness
Collaborate with school-based career services, Institutional Research, the Registrar, and other campus partners on data initiatives and reporting needs
Represent the Career Center in university committees and cross-campus initiatives to align data strategy and share insights
Partner with external organizations and agencies (e.g., NACE, NUBS) for reporting, benchmarking, and research efforts
Collaborate with leadership to define best practices, apply appropriate statistical methodologies, and translate data into actionable business recommendations
Strengthen partnerships with the Alumni Association to expand access to longitudinal alumni data and outcomes tracking
Facilitate access to data and reporting tools to support Career Center operations and institutional priorities while ensuring responsible data use
Lead communication strategies for data collection and reporting, including marketing and outreach campaigns to increase survey participation
Represent the Career Center through events and outreach efforts to promote data initiatives and engage students in reporting outcomes
Provide technical support and training on data systems, reporting tools, and data literacy to staff and stakeholders
Promote and support continuous quality improvement through data-informed practices and training
Apply statistical and quality management principles to enhance business processes and operational effectiveness
Supervise, mentor, and provide guidance to student workers, including reviewing work and supporting professional development
Stay current with industry trends, tools, and best practices in data analytics and higher education outcomes research
Perform other related duties as assigned or requested