Senior Business Communications Specialist

M&T Bank•Buffalo, NY

7d•Hybrid

About The Position

Develops and coordinates communications within a line of business to increase employee awareness and knowledge of activities affecting employees. Works with business line management and cross-enterprise teams to develop, manage, implement, and evaluate internal communications and change strategies, particularly for Technology programs. Communications cover sales, service, operations, change management, employee engagement, and organizational initiatives. The role translates complex Technology strategies and technical information into clear communications for non-technical and enterprise-wide audiences. It also supports employee engagement, program adoption, organizational announcements, and M&T Bank’s brand and belonging environment. The position is based at the Seneca One location in Buffalo, New York, with four days onsite and the flexibility to work from home one day per week. May serve as a team lead.

Requirements

Bachelor’s degree in communications or a related field, or equivalent experience.
Minimum of 5 years of communications-related experience.
Relevant PC skills.
Knowledge of contemporary communications channels.
Design and publication skills.

Nice To Haves

Minimum of 5 years of professional communications experience.

Responsibilities

Work with business line management to develop, manage, implement, and evaluate internal communications for sales, service, operations, change management, employee engagement, and organizational initiatives.
Define and execute communication and change strategies for Technology programs, partnering with cross-enterprise teams to drive awareness, alignment, and adoption.
Develop and implement stakeholder feedback mechanisms, identify trends, assess effectiveness, and inform continuous improvement.
Establish and facilitate employee focus groups and engagement forums to build program awareness, support training, gather feedback, and strengthen adoption.
Plan and facilitate program events and engagement activities, including program updates, change communications, and success recognition; develop run-of-show materials and coordinate with A/V and other delivery partners.
Develop executive-level presentations, newsletters, dashboards, and analytics communicating program progress, outcomes, risks, and key insights.
Translate complex Technology strategies, scope, and technical information into clear, accessible communications for non-technical and enterprise-wide audiences.
Identify, prepare, and implement plans for significant organizational announcements and respond to employee inquiries.
Manage or maintain divisional and/or program intranet pages, including content design.
Lead evaluation and potential implementation of new communication delivery channels.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points and issues raised by external regulators, as applicable.
Complete other related duties as assigned.
May serve as a team lead.