Sr. Business App Admin

Echo Global Logistics • Chicago, IL

4d • Remote

About The Position

As a Senior Business Applications Administrator, you will serve as the senior engineer for Echo’s Microsoft 365 E5 platform, including Exchange Online, Teams, SharePoint, OneDrive, the tenant, and integrations with other business tools. This is a hands-on engineering role focused on keeping collaboration services reliable, secure, and well managed for approximately 4,600 users. You will own platform design and configuration, Tier 3 escalations, and projects while working with a product owner, operations engineers, and Security and GRC teams. The role also covers Microsoft 365 Copilot, Power Platform, and automation.

Echo Global Logistics is a technology-enabled transportation management services provider and third-party logistics provider. The position operates in an office environment with an open seating floor plan and may involve frequent interruptions. The employee regularly sits, talks, or hears and uses a computer, telephone, and other office equipment. The position participates in a 24x7 on-call rotation for Email and Teams. Compensation is $112,498–$163,571 per year, and the role is eligible for a bonus based on a combination of personal and business performance.

Requirements

• 7 or more years of IT engineering experience, including 5 or more years administering Microsoft 365 in an enterprise with 1,000 or more users.
• Deep Exchange Online expertise, including mail flow, connectors, SMTP, SPF, DKIM, and DMARC.
• Advanced Teams, SharePoint Online, and OneDrive administration experience, including external collaboration and sharing.
• Microsoft Entra ID platform experience, including app registrations, Graph permissions, conditional access, and hybrid identity.
• Production PowerShell and Microsoft Graph scripting experience.
• Experience with ITIL processes in ServiceNow and on-call support.
• Strong communication and documentation skills, including the ability to explain technical topics in plain language.

Nice To Haves

• Microsoft 365-based certifications.
• Tenant-to-tenant migration experience.
• Defender for Office 365 and Microsoft Purview experience.
• Copilot and Power Platform administration experience.

Responsibilities

• Own engineering and administration of Exchange Online, Teams, SharePoint Online, OneDrive, and Viva Engage, including mail flow, connectors, external collaboration, and sharing.
• Serve as a Tier 3 escalation point for Microsoft 365 and participate in the 24x7 on-call rotation for Email and Teams.
• Set and maintain tenant configuration standards and documentation.
• Build and maintain Microsoft 365 integrations with other tools, including app registrations, least-privilege Graph permissions, certificates, and secrets.
• Automate administration and reporting using PowerShell and Microsoft Graph.
• Lead Microsoft 365 projects, including tenant migrations and consolidations from acquisitions and new feature rollouts.
• Track the Microsoft roadmap and Message Center, assess the impact of changes, and plan rollouts.
• Partner with Security and GRC to implement platform security and compliance controls with minimal user impact.
• Support Microsoft 365 Copilot and Power Platform at the platform level, including settings, licensing, readiness, and escalations.
• Serve as the Microsoft 365 expert for IT and the business, mentor operations engineers, and enable the Service Desk with clear documentation.
• Process changes, incidents, and requests through ITIL processes in ServiceNow.

Benefits

• Bonus based on a combination of personal and business performance.
• Benefit offerings are referenced on the company careers page, but specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed