Sr. Business App Admin

Echo Global Logistics • Chicago, IL

6d • $112,498 - $163,571 • Remote

About The Position

The Senior Business Applications Administrator is the senior engineer for Echo’s Microsoft 365 E5 platform, supporting about 4,600 users. This hands-on engineering role is responsible for keeping core collaboration services reliable, secure, and well run. The administrator owns platform design and configuration, Tier 3 escalations, and projects, working with a product owner, operations engineers, and Security and GRC teams. The role also supports Microsoft 365 Copilot, Power Platform, and automation.

Requirements

• 7+ years of IT engineering experience, including 5+ years administering Microsoft 365 in an enterprise of 1,000+ users.
• Deep Exchange Online expertise, including mail flow, connectors, SMTP, SPF, DKIM, and DMARC.
• Advanced Teams, SharePoint Online, and OneDrive administration, including external collaboration and sharing.
• Microsoft Entra ID platform experience with app registrations, Graph permissions, conditional access, and hybrid identity.
• Production PowerShell and Microsoft Graph scripting experience.
• Experience with ITIL processes in ServiceNow and on-call support.
• Strong communication and documentation skills, including the ability to explain technical topics in plain language.

Nice To Haves

• Microsoft 365-based certifications.
• Tenant-to-tenant migration experience.
• Defender for Office 365 and Microsoft Purview experience.
• Copilot and Power Platform administration.

Responsibilities

• Own the engineering and administration of Exchange Online, Teams, SharePoint Online, OneDrive, and Viva Engage, including mail flow, connectors, external collaboration, and sharing.
• Serve as a Tier 3 escalation point for Microsoft 365 and participate in the 24x7 on-call rotation for Email and Teams.
• Set and maintain configuration standards and documentation across the tenant.
• Build and maintain integrations between Microsoft 365 and other tools, including app registrations, least-privilege Graph permissions, certificates, and secrets.
• Automate administration and reporting with PowerShell and Microsoft Graph.
• Lead Microsoft 365 projects, including tenant migrations and acquisition consolidations, and new feature rollouts.
• Track the Microsoft roadmap and Message Center, assess the impact of changes, and plan rollouts.
• Partner with Security and GRC to implement platform security and compliance controls with minimal user impact.
• Support Microsoft 365 Copilot and Power Platform at the platform level, including settings, licensing, readiness, and escalations.
• Serve as the Microsoft 365 expert for IT and the business, mentor operations engineers, and enable the Service Desk with clear documentation.
• Handle changes, incidents, and requests through ITIL processes in ServiceNow.

Benefits

• The role is eligible for a bonus based on a combination of personal and business performance.
• Benefit offerings are referenced on the company's careers page; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed