Senior Business Analyst , Vice President

Citi • Tampa, FL

8d • $113,840 - $170,760

About The Position

The IT Business Lead Analyst is a senior-level role responsible for directing and delivering key initiatives within Citi’s four-pillar intelligent servicing automation program. The role drives end-to-end transformation of back-end servicing lifecycles by integrating predictive processing, risk-based governance, and generative artificial intelligence to reduce manual operational touchpoints. The analyst partners with solutions architects, engineering leads, and business stakeholders to design scalable systems across global operations.

The position also offers senior management exposure, opportunities to make impactful process improvements, and scope to grow leadership skills and subject matter expertise in data across Citigroup, lending concepts, and Citi systems. The analyst can develop presentation skills for different audiences and grow into leading larger projects and programs.

Requirements

• At least 6 years of experience in data analytics, product management, or business analytics; banking experience is preferred.
• Proven experience leading technical business analysis and delivering large-scale automation or digital transformation programs in financial services.
• Ability to structure loosely defined problems and build consensus across business, product, risk, and engineering leadership.
• Expertise in end-to-end discovery, epic breakdowns, and writing high-quality user stories with clear, testable acceptance criteria.
• Working knowledge of Python scripting and prompt engineering to support data analysis, prototyping, and generative AI implementations.
• Hands-on proficiency with SQL, data modeling, and dataset profiling to validate business rules and evaluate automation performance.
• Exceptional stakeholder management skills and ability to build consensus across business, product, risk, and engineering leadership.
• Bachelor’s degree or equivalent experience.

Nice To Haves

• Master’s degree preferred.
• Experience in wholesale lending operations, high-risk cash movement, and payment servicing platforms.
• Knowledge of loan products or credit risk management.
• Expertise in back-end transaction lifecycle automation, exception management workflows, straight-through processing, and operational reconciliations.
• In-depth understanding of operational risk management, tiered control frameworks, and regulatory compliance standards in financial institutions.
• Practical knowledge of enterprise workflow orchestration platforms, modern integration patterns, and operational AI governance.

Responsibilities

• Lead end-to-end discovery, feasibility studies, and business process mapping for strategic intelligent servicing and automation initiatives.
• Translate business objectives into structured epics, detailed user stories, acceptance criteria, and workflow diagrams.
• Collaborate with solutions architects and engineering leads to ensure technical designs meet business requirements, operational standards, and control mandates.
• Automate back-end servicing lifecycles by reducing manual touchpoints across transaction processing, validation, exception management, and reconciliation.
• Use SQL and data profiling to identify root causes, validate business logic, and evaluate automation performance.
• Drive backlog refinement, participate in sprint planning, and support sprint demonstrations with cross-functional engineering teams.
• Deploy predictive processing models that use historical client behavior and response patterns to support straight-through transaction execution.
• Establish a tiered risk-based automation framework aligning controls and oversight with transaction risk profiles, with enhanced governance for high-risk activities.
• Implement generative AI solutions for control execution, real-time monitoring, compliance validation, and proactive exception identification.
• Develop leadership, presentation, and subject matter expertise while pursuing opportunities to lead larger projects and programs over time.

Benefits

• Medical, dental, and vision coverage.
• 401(k).
• Life, accident, and disability insurance.
• Wellness programs.
• Paid time off, including vacation, sick leave, and paid holidays.
• Eligible employees may receive discretionary and formulaic incentive and retention awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior