Senior Business Analyst — Resupply

Resmed • Peachtree Corners, GA

13h

About The Position

The Senior Business Analyst supports continuous improvement across healthcare resupply programs, translating analysis into recommendations that improve service quality, operational performance, and adherence outcomes for patients with ongoing therapy needs. The role connects patient needs, provider goals, and operational realities to measurable business outcomes, with a focus on reliable access to medical equipment and supplies.

Working across product, analytics, technology, and operations, the analyst evaluates resupply workflows and recurring supply and therapy categories, identifies opportunities to improve efficiency and revenue, and develops business cases and recommendations. The role also interprets KPI trends, helps refine dashboards and reporting, communicates findings and tradeoffs to decision-makers, and tracks improvement outcomes.

Requirements

• At least 5 years of experience in business analysis or healthcare operations.
• Strong understanding of recurring supply models such as DME, pharmacy, respiratory care, or sleep therapy.
• Ability to document requirements and translate them into process or system improvements.
• Analytical and structured approach to business challenges and prioritization.
• Skill in interpreting metrics and identifying business opportunities.
• Excellent communication and stakeholder collaboration skills.
• Strong attention to detail and ability to manage multiple priorities.

Nice To Haves

• Familiarity with diabetes care and related supply workflows, including CGM.
• Background in business case development or process improvement projects.
• Understanding of payer requirements and revenue cycle processes.
• Experience supporting product, sales, or operations teams.
• Familiarity with BI tools such as Power BI or Tableau.

Responsibilities

• Analyze resupply workflows and identify improvement areas across patient eligibility, order cycles, and payer documentation.
• Clarify business needs, articulate requirements, and define success measures with cross-functional partners.
• Evaluate opportunities to improve operational efficiency and revenue for recurring supply and therapy categories.
• Develop business cases and recommendations that balance feasibility, cost, and business impact.
• Review and interpret KPI trends and translate performance insights into practical action.
• Partner with analytics teams to refine dashboards and ensure reporting aligns with real-world workflows.
• Create concise executive summaries and presentations that communicate tradeoffs and decisions effectively.
• Track the outcomes of improvement initiatives to strengthen patient experience and operational performance.

Benefits

• Medical, dental, vision, life, AD&D, and disability insurance.
• HSA, FSA, commuter benefits, and sleep care management.
• 401(k), ESPP, EAP, and tuition assistance.
• Flexible Time Off (FTO).
• 14 paid company holidays.
• Up to 14 weeks of primary caregiver leave or 2 weeks of secondary caregiver leave.
• Eligible employees may have the opportunity to participate in incentive compensation programs, subject to applicable plan terms and eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed