Senior Business Analyst for the Division of Budget and Program Operations (City HAP Program)

City of New York•New York City, NY

2d•Hybrid

About The Position

The Senior Business Analyst will support implementation of the New York City Department of Housing Preservation and Development’s five-year technology plan for the Office of Housing Access and Stability, along with other technology initiatives. The role is within the Division of Tenant and Owner Resources and works under the direction of the Director for Program Strategy. The analyst will coordinate with agency teams, vendors, stakeholders, and leadership to assess operational needs, identify technology solutions, support project delivery, and help ensure new technology is integrated into business operations. The position is hybrid, with both in-office and remote work. The City Housing Assistance Program (CityHAP) is a city-funded rental assistance program administered by HPD. It assists eligible low-income households facing housing instability, including certain rent-stabilized households at risk of eviction and certain shelter residents. The program helps households maintain permanent housing by subsidizing rent; households generally contribute 30% of adjusted monthly income toward rent. The Division of Budget and Program Operations supports several divisions within the Office of Housing Access and Stability with budgeting, planning, staffing, procurement, housing quality enforcement, inspections, technology initiatives, and analytics. The Office’s mission is to support fair, efficient, and transparent access to affordable housing and help vulnerable households remain safely housed.

Requirements

At least four years of experience in business analysis, project management, and managing deadlines and milestones.
Experience assisting with technology strategy development and implementation and coordinating and supporting IT business processes.
Strong business acumen and ability to learn business processes quickly and understand how IT supports business goals.
Strong proficiency with Microsoft Office, especially Excel.
Experience using data analytics to monitor system efficiency, identify defects, and recommend remediation.
Strong analytical and detail-oriented aptitude.
Excellent communication and organizational skills.
Outstanding interpersonal and negotiation skills and ability to liaise effectively with staff.
Ability to translate complex regulations, processes, and information into simple procedures.
Ability to manage multiple tasks under tight deadlines and maintain momentum on high-priority projects.
Ability to work both independently and as part of a team, and to act as an agent of change.

Nice To Haves

Experience with business intelligence systems.

Responsibilities

Assist with managing and executing the Division of Tenant and Owner Resources’ five-year technology plan.
Participate in meetings with Housing Access and Stability staff, vendors, and HPD technology teams to assess operational issues, suggest technology solutions, catalog current technology and needs, and plan solution delivery and timing.
Assist with managing and coordinating multiple technology projects; work with staff, stakeholders, and leadership to collect requirements and support prioritization.
Maintain working knowledge of technologies, active projects, levels of effort, and release schedules.
Work with business analysts and Housing Access and Stability staff to support effective deployment and operationalization of technology.
As appropriate, help develop current-state and future-state workflows, training aids, and manuals, and provide training.
Coordinate with appropriate teams to provide post-launch support.
Establish, maintain, track, and monitor project plans and assignments to help keep projects on schedule from conception through delivery.
Prepare presentations and data analysis for team meetings as needed.
Develop in-depth knowledge of Housing Access and Stability business operations and work with stakeholders to design processes that achieve strategic goals.
Coordinate with other business analysts and project managers to support integration of technical solutions.
Work on other projects and initiatives, at the Director’s discretion, that advance the Office’s goals and mission.