About The Position

The Senior Business Analyst will support implementation of Sure Commercial, with a focus on Commercial Property & Casualty (P&C) insurance and Managing General Agent (MGA) operations. The role requires understanding the MGA insurance lifecycle, including broker submissions, appetite and eligibility, underwriting, risk assessment, rating, quoting, binding, policy issuance, endorsements, renewals, and cancellations. The analyst will gather stakeholder and underwriter requirements and translate them into platform configuration, user stories, workflows, and functional specifications. The role also supports product, underwriting, rating, policy transaction, and integration requirements, as well as testing and client-facing collaboration throughout implementation. The position is listed as long term and remote in the United States.

Requirements

  • At least 8 years of business analysis experience with significant Commercial P&C experience.
  • Strong understanding of the MGA business model and underwriting lifecycle.
  • Experience with MGAs, specialty insurers, program administrators, or delegated underwriting organizations.
  • Strong knowledge of commercial P&C, underwriting, appetite, eligibility, rating, quote/bind, and policy transactions.
  • Experience with at least one commercial insurance platform.
  • Strong experience creating user stories, acceptance criteria, functional specifications, process flows, and business rules.
  • Experience with implementation, configuration, SIT, and UAT.
  • Strong client-facing communication skills and Agile/Scrum experience.

Nice To Haves

  • Commercial Lines and Workers’ Compensation experience.
  • MGA or specialty insurance implementation experience.
  • Experience with ISO/Verisk, RAS, external rating engines, or insurance data services.
  • Exposure to REST APIs, JSON/XML, data mapping, and integrations.
  • Exposure to JIRA, Azure DevOps, Confluence, Postman, or SQL.

Responsibilities

  • Gather and document business requirements from MGA stakeholders and underwriters.
  • Translate requirements into Sure Commercial configuration, user stories, workflows, and functional specifications.
  • Perform fit-gap analysis and define configuration versus integration requirements.
  • Support commercial insurance product, underwriting, rating, and policy transaction requirements.
  • Define broker submission and submission-to-bind workflows.
  • Support integrations with rating engines, carriers, brokers, accounting systems, and other downstream systems.
  • Create user stories, acceptance criteria, process flows, and business rules.
  • Support SIT, UAT, testing, defect analysis, and business sign-off.
  • Facilitate client workshops and collaborate with product owners, architects, developers, and QA teams.
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