Senior Business Analyst & Quality Manager

Aretum•Arlington, VA

About The Position

Aretum is seeking a Senior Business Analyst & Quality Manager to support federal personnel vetting and credentialing operations. This role will support VA’s Office of Operations, Security, and Preparedness within the Personnel Vetting & Credentialing Management division and will report to the Program Manager. The Senior Business Analyst & Quality Manager is responsible for ensuring the quality of contract deliverables, supporting end-to-end quality across the vetting process, and driving measurable improvements across the HSPD-12 PIV credentialing lifecycle. This role operates in alignment with Trusted Workforce 2.0 and supports continuous vetting, audit readiness, data-driven oversight, process improvement, and quality management for a large, distributed workforce. Due to the nature of our work as a federal consulting organization, employees may be expected to handle Controlled Unclassified Information (CUI) and must adhere to applicable safeguarding and compliance requirements.

Requirements

Federal personnel vetting and credentialing operations experience.
Experience supporting VA’s Office of Operations, Security, and Preparedness within the Personnel Vetting & Credentialing Management division.
Experience ensuring quality of contract deliverables.
Experience supporting end-to-end quality across the vetting process.
Experience driving measurable improvements across the HSPD-12 PIV credentialing lifecycle.
Experience operating in alignment with Trusted Workforce 2.0.
Experience supporting continuous vetting, audit readiness, data-driven oversight, process improvement, and quality management.
Ability to handle Controlled Unclassified Information (CUI) and adhere to applicable safeguarding and compliance requirements.
Experience applying quality management standards, controls, and acceptance criteria to contract deliverables.
Experience mapping current-state processes, identifying bottlenecks, defects, risks, and gaps.
Experience recommending improved future-state processes aligned to Trusted Workforce 2.0.
Experience defining, implementing, and monitoring QA/QC checkpoints, sampling plans, quality controls, and service level expectations.
Experience tracking defects, supporting remediation activities, identifying root causes, and recommending corrective and preventive actions.
Experience eliciting, analyzing, and documenting business, system, reporting, and process requirements.
Experience supporting backlog grooming, requirements refinement, and prioritization for system and process changes.
Experience partnering with OIT stakeholders, system owners, vendors, and program leadership.
Experience creating and maintaining audit-ready documentation, including SOPs, control matrices, workflows, records schedules, evidence packages, and quality review artifacts.
Experience supporting development of performance dashboards, data quality rules, reporting packages, and leadership metrics.
Experience coordinating adjudication quality reviews and supporting policy-consistent outcomes aligned with Trusted Workforce 2.0.
Experience serving as a Trusted Workforce 2.0 subject matter resource.
Experience communicating quality findings, risks, trends, recommendations, and performance insights to program leadership and stakeholders.
Strong working relationships with government stakeholders, internal teams, technical teams, and cross-functional partners.

Responsibilities

Own and manage the quality management framework for personnel vetting and credentialing activities, from intake through adjudication, PIV issuance, and maintenance.
Apply quality management standards, controls, and acceptance criteria to all contract deliverables.
Map current-state processes, identify bottlenecks, defects, risks, and gaps, and recommend improved future-state processes aligned to Trusted Workforce 2.0.
Define, implement, and monitor QA/QC checkpoints, sampling plans, quality controls, and service level expectations.
Track defects, support remediation activities, identify root causes, and recommend corrective and preventive actions.
Elicit, analyze, and document business, system, reporting, and process requirements for personnel vetting and credentialing improvements.
Support backlog grooming, requirements refinement, and prioritization for system and process changes involving platforms such as VA-CABS, USAccess, NBIS/eApp, and related tools.
Partner with OIT stakeholders, system owners, vendors, and program leadership to support system enhancements, incident resolution, process updates, and operational improvements.
Create and maintain audit-ready documentation, including SOPs, control matrices, workflows, records schedules, evidence packages, and quality review artifacts.
Support development of performance dashboards, data quality rules, reporting packages, and leadership metrics.
Coordinate adjudication quality reviews and support policy-consistent outcomes aligned with Trusted Workforce 2.0.
Serve as a Trusted Workforce 2.0 subject matter resource by translating doctrine into actionable policy updates, SOPs, training materials, and change management deliverables.
Oversee quality assurance for contractual deliverables by applying acceptance criteria, conducting reviews, validating accuracy, and ensuring timely and compliant submissions.
Support continuous improvement initiatives to strengthen quality, consistency, timeliness, compliance, and audit readiness across program workflows.
Communicate quality findings, risks, trends, recommendations, and performance insights to program leadership and stakeholders.
Maintain strong working relationships with government stakeholders, internal teams, technical teams, and cross-functional partners.