Business and Quality Analyst

Manulife•Waterloo, ON

4d•CA$59,100 - CA$98,500•Hybrid

About The Position

The Business & Quality Analyst is responsible for analyzing business processes, identifying areas for improvement, and ensuring that quality standards are met throughout the project lifecycle. This role works closely with stakeholders to gather requirements, document workflows, and develop solutions that drive operational efficiency and enhance product quality. Additionally, the analyst oversees post-funding quality control, ensuring that operations remain compliant and performance standards are sustained after funding milestones are achieved.

Requirements

Bachelor’s degree in Business Administration, Information Systems, or related field.
Proven experience in business analysis and quality assurance roles.
Strong analytical, problem-solving, and communication skills.
Familiarity with business process modeling and quality management methodologies.
Ability to work independently and collaboratively in a fast-paced environment.

Nice To Haves

Experience in post-funding quality control, compliance review, or audit processes is highly desirable.
Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.
Experience with project management tools and techniques.
Certification in business analysis or quality assurance
Proficiency in data analysis and reporting software

Responsibilities

Collect and analyze business requirements from stakeholders to support project objectives.
Document current and future state business processes, identifying gaps and recommending improvements.
Develop and execute test plans to ensure solutions meet quality standards and business needs.
Monitor project deliverables and perform quality assurance reviews throughout implementation.
Collaborate with cross-functional teams to facilitate process improvements and resolve issues.
Report on quality metrics and business outcomes to management, providing actionable insights.
Conduct post-funding quality control activities, including reviewing compliance with funding requirements, verifying ongoing operational standards, and ensuring documentation integrity following funding disbursement.

Benefits

health
dental
mental health
vision
short- and long-term disability
life and AD&D insurance coverage
adoption/surrogacy and wellness benefits
employee/family assistance plans
retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
financial education and counseling resources
paid time off program in Canada includes holidays, vacation, personal, and sick days
full range of statutory leaves of absence