Senior Business Analyst

Backbase • Toronto, ON

2d

About The Position

Capture the essential requirements to help our customers realize their customer experience vision. You work closely with both our customers and the Backbase UX design and development teams. You are the product owner for a project and guide the team in making the right choices to maximize success for the project and the customer. Our customers and implementation partners see you as a trusted consultant. Together we work to successfully deliver our enterprise solution and achieve our customers’ goals. With the multi-disciplinary and internationally diverse teams at Backbase, you will analyze, capture, and prioritize customer requirements for new customer experience initiatives. You perform business process gap analysis and write user stories. Every project has its own set of unique challenges that must be overcome and it’s up to you to think quickly and provide solutions that work for everyone. On the customer side, you will manage expectations and help them translate their vision into a sound project backlog. Due to some customers not working Agile, you will need knowledge of Agile development methodologies and be able to organize engaging workshops with customers to identify all of the technical requirements needed.

Requirements

• University degree (preferable business or IT related).
• 7+ years working experience as a Business Analyst.
• Experience working on lending products such as commercial, corporate or construction loans.
• Excellent communication skills in English.
• Comfortable interacting with stakeholders within Backbase and potential customers at various levels.
• Good analytical and evaluative skills.
• Ability to translate customer pain points into detailed product requirements.
• Organizational and cultural sensitivity.
• Ability to execute product gap analysis based on gathered requirements.
• Knowledge of requirements management, process modeling and development methodologies.
• Knowledge of Agile development methodologies.

Responsibilities

• Analyze, capture, and prioritize customer requirements for new customer experience initiatives.
• Perform business process gap analysis.
• Write user stories.
• Manage customer expectations.
• Translate customer vision into a sound project backlog.
• Organize engaging workshops with customers to identify technical requirements.
• Provide solutions to project challenges.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior