Senior BMS Service Technician

Mantis Innovation•Seattle, WA

2d•Onsite

About The Position

The Senior BMS Service Technician diagnoses and resolves complex building management system issues across commercial and mission-critical environments. The role is responsible for reliable system operation by completing service work from assignment through resolution, reducing repeat issues, and maintaining consistent service quality. The position requires approximately 90% overnight travel across the country for service repair work, along with standard work hours, an on-call rotation, and emergency response as needed. The role is field-based across commercial buildings, active construction sites, and mission-critical facilities.

Requirements

3–5+ years of BMS, building automation, or HVAC controls experience.
Proficiency with Tridium Niagara (N4) or equivalent controls systems.
Strong troubleshooting capability across hardware, software, and networked control systems.
Ability to travel approximately 90% for service repair work.
Ability to stand, walk, climb ladders, lift tools and equipment up to approximately 50 lbs., and work in confined or high-access environments as needed.

Responsibilities

Independently troubleshoot, service, and commission BMS systems in mission-critical environments.
Diagnose and resolve hardware, software, and networked control system issues.
Complete assigned service tickets through full resolution within SLA timelines.
Perform system upgrades, backups, restores, and configuration changes.
Carry out commissioning and startup activities, including validating system performance.
Install and configure control system components, including sensors, controllers, and panels.
Read and interpret control drawings to identify issues and implement solutions.
Document service work accurately and submit it within required timeframes.
Comply with site safety and security protocols.
Respond to on-call and emergency service requirements.