Senior BMS Service Technician

Mantis Innovation • Ashburn, VA

2d • Onsite

About The Position

The Senior BMS Service Technician diagnoses and resolves complex building management system (BMS) issues across commercial and mission-critical environments. The role is responsible for reliable system operation, completing service work from assignment through resolution, reducing repeat issues, and maintaining consistent service quality. The position requires approximately 90% overnight travel across the country for service repair work, as well as standard work hours, an on-call rotation, and emergency response.

The role is field-based and spans commercial buildings, active construction sites, and mission-critical facilities. Success is measured by first-time resolution, timely service within SLA requirements, quality assurance, limited callbacks and escalations, accurate and prompt documentation, compliance with site safety and security protocols, and dependable field execution.

Requirements

• 3–5+ years of BMS, building automation, or HVAC controls experience.
• Proficiency with Tridium Niagara (N4) or equivalent controls systems.
• Strong troubleshooting capability across control systems, including hardware, software, and networked systems.
• Ability to travel approximately 90% based on service and project needs.
• Ability to participate in an on-call rotation and respond to emergencies.
• Ability to stand, walk, climb ladders, lift tools and equipment up to approximately 50 lbs., and work in mechanical spaces and confined or high-access environments as needed.

Responsibilities

• Independently troubleshoot, service, and commission BMS systems in mission-critical environments.
• Diagnose and resolve hardware, software, and networked control system issues.
• Execute service tickets from assignment through full resolution within SLA timelines.
• Perform system upgrades, backups, restores, and configuration changes.
• Perform commissioning and startup activities, including validating system performance.
• Install and configure control system components, including sensors, controllers, and panels.
• Read and interpret control drawings to identify issues and implement solutions.
• Document service work accurately and submit documentation within required timeframes.
• Comply with site safety and security protocols.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible spending account (FSA)
• Health savings account (HSA)
• 401(k) matching
• Paid vacation
• Paid sick leave
• Paid holidays
• Paid parental leave
• Paid short-term and long-term disability
• Tuition reimbursement
• Professional development opportunities
• Flexible hybrid work schedule for office-based employees

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed