Senior Billing Specialist

Illumia, LLC•Alpharetta, GA

7d•$40,700 - $67,800•Hybrid

About The Position

The Senior Billing Specialist assists the Renewal Operations team with building, maintaining, and renewing client recurring services contracts and Annual License Fees (ALF). This role serves as a knowledge base for client contracted renewals and supports the Client Success Manager (CSM) and Account Executive (AE) assigned to each client. The position has no management responsibilities and operates under the supervision of the Sales Operations Manager as part of the Renewal Operations team. The position is hybrid for employees local to Illumia’s offices in Alpharetta, Georgia, or Scottsdale, Arizona. No travel is required. It is classified as non-exempt under the Fair Labor Standards Act and applicable state wage-and-hour laws. Base salary offers may vary based on location, skills, and relevant experience; some positions may include additional compensation such as bonus, equity, or commissions.

Requirements

Proficiency in Microsoft Dynamics CRM and FinOps.
Proficiency in Claude or Copilot.
Proficiency in Microsoft Office, including Excel, Outlook, SharePoint, and Word.
Excellent communication and organizational skills.
General knowledge of contracting, renewal, or accounting processes.
Strong problem-solving and critical-thinking skills.
Commitment to exceptional client service.
Excellent attention to detail.
Ability to produce quality deliverables with high deadline sensitivity.

Responsibilities

Build client recurring services contracts accurately and in a timely manner.
Modify, convert, and organize client Annual License Fees (ALF) in the system for quoting and renewal purposes.
Build renewal multi-year pricing agreement contracts according to approved terms and renewal schedules.
Maintain accurate client contacts and special renewal information in the system.
Maintain accurate client Annual License Fee data in the system for quoting and renewal purposes.
Manage client asset records, including installing and uninstalling assets as changes occur.
Research, reconcile, and resolve client renewal, contract, and asset record problems or issues.
Serve as a knowledge base about client contracted renewals and provide reference information to the CSM and AE serving each client.
Provide internal and external client service while adhering to department turnaround-time standards.
Promptly prepare credit requests or product-return information for approved adjustments.
Process and complete weekly and monthly reporting.
Respond promptly to CSM inquiries and resolve issues to enhance client satisfaction.
Collaborate with internal teams to support seamless account management and a positive client experience.
Monitor feedback and identify opportunities for service and process improvements.
Communicate professionally and helpfully with clients and other Illumia staff.