Senior Billing Specialist

DSV•Kent, WA

4d•$74,880 - $93,600

About The Position

The Senior Billing Specialist oversees billing operations to ensure accuracy, timeliness, and compliance with company policies and procedures. The role manages the end-to-end billing process, resolves complex billing issues, and provides leadership and support to the billing team. It also analyzes billing data, maintains billing systems, collaborates with internal teams and customers, and reports insights to management. The position is based in Seattle, Washington, within DSV’s Air & Sea US division. The expected annual base pay range is $74,880 to $93,600, with actual compensation determined by job-related factors such as experience, skills, education or certifications, and geographic location. DSV describes employment as at will, for an undefined period of time. DSV offers medical, prescription, dental, vision, and life insurance; flexible spending accounts; health savings accounts for eligible plans; short- and long-term disability coverage; wellness resources; Employee Assistance Program services; a 401(k) plan with company matching contributions of up to 5%; paid time off programs; and paid company holidays. Specific PTO and leave programs may vary by location and division.

Requirements

At least 3–5 years of experience in billing or accounts receivable roles.
Strong understanding of billing principles, practices, and procedures.
Proficiency in billing systems and software, such as SAP, Oracle, or QuickBooks.
Excellent analytical and problem-solving skills.
Attention to detail and accuracy in data entry and analysis.
Effective communication and interpersonal skills.
Fluent English, spoken and written.
Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Familiarity with billing systems and software for invoice generation, reconciliation, and reporting.

Nice To Haves

Experience in the transportation and logistics industry, including knowledge of freight billing processes and regulations.
Certification in billing or accounts receivable management, such as Certified Billing and Coding Specialist or Certified Revenue Cycle Specialist.

Responsibilities

Manage the end-to-end billing process, including invoicing, billing adjustments, and credit memos.
Ensure billing data is accurate and complete, including rates, charges, and contract terms.
Analyze billing data and reports to identify discrepancies, trends, and process-improvement opportunities.
Conduct regular audits to validate billing accuracy and compliance with contractual agreements.
Oversee the administration and maintenance of billing systems and software, ensuring functionality and data integrity.
Act as a primary contact for billing inquiries and escalations from internal and external stakeholders.
Communicate billing policies, procedures, and requirements to customers and internal teams.
Investigate and resolve complex billing issues, discrepancies, and disputes in a timely and efficient manner.
Collaborate with finance, operations, customer service, and other cross-functional teams on billing challenges.
Identify opportunities to streamline billing processes, improve efficiency, and reduce errors.
Implement billing best practices and standards to enhance accuracy and effectiveness.
Train and support junior billing staff on billing processes, systems, and procedures.
Mentor and coach team members to support their professional growth and development.
Prepare regular billing reports, metrics, and analyses for management review.
Provide insights and recommendations based on billing data to support decision-making and strategic planning.