FinOps Coordinator III – NSPA/NATO International Trip Planning Services
About The Position
World Fuel is seeking a detail-oriented and highly organized Senior Billing Specialist to support billing operations for a strategic international customer under the NATO Support and Procurement Agency (NSPA) services program. The role serves as the primary billing subject matter expert, managing complex customer invoicing processes, validating supporting documentation, resolving billing discrepancies, and ensuring timely and accurate invoicing across global transactions. The position supports NSPA services transactions and requires preparing, reviewing, and processing invoices in accordance with customer and contractual requirements. It also involves assembling complete invoice packages, validating supporting documentation and approvals, applying approved pricing structures, maintaining customer-specific billing files, and resolving invoice inquiries, disputes, corrections, credits, and rebills. The specialist works with internal commercial, finance, and operations stakeholders to address billing exceptions, maintain accurate and audit-ready records, and improve billing quality and process controls. The role is based in Houston, Texas, with a hybrid workplace arrangement. It offers the opportunity to own a visible billing function and collaborate across global teams in support of a strategic customer relationship.
Requirements
- At least 3 years of experience in billing, accounts receivable, finance operations, contract administration, or related areas.
- Experience managing complex customer invoicing and billing processes.
- Strong proficiency in Microsoft Excel, including data validation, formulas, and reporting.
- Exceptional attention to detail and accuracy.
- Strong analytical and problem-solving skills.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Excellent written and verbal communication skills.
Nice To Haves
- Experience supporting contract-based or government-related billing environments.
- Knowledge of accounts receivable and billing controls.
- Experience managing credits, rebills, and dispute resolution processes.
- Familiarity with ERP or financial systems such as SAP, Oracle, Workday, or similar platforms.
- Experience supporting international customers or global billing operations.
Responsibilities
- Serve as the primary billing specialist supporting NSPA services transactions.
- Prepare, review, and process invoices in accordance with customer and contractual requirements.
- Validate billing information before invoice generation and submission, and ensure invoices are accurate and submitted on schedule.
- Support timely customer billing, accounts receivable accuracy, and merchant payment processing.
- Create complete customer invoice packages and review supporting documentation, approvals, and required signatures.
- Coordinate with internal stakeholders to obtain missing information and ensure delivery tickets and supporting records are matched to invoices.
- Conduct quality reviews of billing packages before customer submission.
- Manage customer-specific invoice templates and billing files, and organize documentation according to customer requirements.
- Ensure invoice packages comply with customer submission guidelines and formats, and support recurring billing cycles and reporting requirements.
- Apply approved pricing structures and billing rules, and review invoices for accuracy and contractual compliance.
- Support location-specific and customer-specific billing configurations.
- Coordinate with commercial, finance, and operations teams to resolve pricing discrepancies and billing exceptions.
- Investigate invoice issues, identify root causes, and process billing corrections, credits, and rebills as needed.
- Maintain documentation for billing adjustments and ensure billing records remain accurate and audit-ready.
- Research billing disputes and invoice inquiries, partner with internal stakeholders to resolve customer concerns, and track open issues through completion.
- Implement corrective actions and billing adjustments when required.
- Perform detailed pre-submission reviews, maintain strong process controls and documentation standards, and help reduce billing errors, disputes, delays, and rework.
- Escalate significant billing issues when appropriate.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
