Senior Billing Analyst ID69197

AgileEngine • Downey, CA

2d • Hybrid

About The Position

We are looking for a Senior Billing Analyst to manage billing support, triage financial system incidents, and drive operational accuracy across invoicing, credit memos, refunds, and accounts receivable workflows within a large-scale SaaS platform. You will write SQL queries to validate and reconcile financial data, support month-end close activities, and design scalable SOPs and process improvements in close partnership with Finance and Accounting teams. Experience with Zuora or Adyen is a strong plus.

Requirements

• 4+ years of experience in Business Analyst or similar roles;
• Strong financial analysis skills with demonstrated finance and accounting domain expertise;
• Deep understanding of billing operations, invoicing, credit memos, refunds, payment workflows, and the accounts receivable lifecycle;
• Experience supporting month-end close processes, reconciliations, AP/AR workflows, financial reporting, and ERP-related initiatives;
• Proven experience working with third-party financial and operational systems;
• Advanced SQL skills with the ability to extract, analyze, validate, reconcile, and report on business data;
• Strong data validation, reconciliation, troubleshooting, and root cause analysis capabilities;
• Advanced proficiency with Microsoft Excel and Google Sheets, including Pivot Tables and complex data analysis functions;
• Experience creating, documenting, and maintaining operational procedures and SOPs;
• Ability to identify process improvement opportunities and design scalable operational solutions;
• Strong analytical thinking, organizational skills, and attention to detail;
• Ability to work independently, manage ambiguity, and exercise sound judgment when defining solutions;
• Demonstrated finance-focused business analysis experience beyond traditional Business Analyst responsibilities;
• Upper-intermediate English level.

Nice To Haves

• Experience with financial systems, operational processes, reporting ecosystem, IQL, or other internal tools;
• Hands-on experience with Zuora, including billing, subscriptions, invoicing, credit memos, and revenue-related workflows;
• Experience with Adyen or similar payment processing platforms, including payment operations, transaction management, refunds, and reconciliation processes;
• Understanding of enterprise financial system integrations and data flows across billing, payment, accounting, and reporting platforms;
• Experience leveraging AI-powered productivity tools such as Cursor, GitHub Copilot, Claude Code, Gemini, ChatGPT, or similar technologies to improve business analysis, documentation, process design, automation, and operational efficiency.

Responsibilities

• Manage billing support requests, financial system inquiries, and operational issues across finance-related platforms;
• Own the triage process for incidents, requests, and support tickets, ensuring proper prioritization and routing to the appropriate teams;
• Perform root cause analysis to identify and resolve underlying system, data, and process issues;
• Execute data corrections and operational fixes using internal tools and systems when required;
• Support incident and event management activities, including troubleshooting and resolution of production issues;
• Partner with Finance and Accounting teams to support month-end close activities, reconciliations, financial reporting, and operational readiness;
• Analyze billing, invoicing, credit memo, refund, payment, and accounts receivable processes to ensure operational accuracy and efficiency;
• Design, document, validate, and continuously improve operational processes and workflows;
• Create, maintain, and enhance Standard Operating Procedures (SOPs) and process documentation;
• Develop and execute data validation, reconciliation, and reporting activities to ensure financial data integrity;
• Write SQL queries and scripts to extract, analyze, validate, and reconcile business data across multiple systems;
• Collaborate with cross-functional stakeholders to translate business requirements into scalable operational and system solutions;
• Lead or support strategic initiatives involving financial systems, billing operations, and process transformation projects;
• Drive continuous improvement efforts focused on automation, operational efficiency, and process standardization.

Benefits

• Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.
• Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation.
• Exciting projects: Join projects with modern solutions development and top-tier clients, including Fortune 500 enterprises and leading product brands.
• Flextime: Tailor your schedule for an optimal work-life balance, with options for remote work and flexible hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed