Senior Bilingual Healthcare Customer Service Representative – French-English – Work from home - Canada

TTEC•Montreal, QC

15d•Remote

About The Position

TTEC is seeking a Senior Bilingual Healthcare Customer Service Representative to work remotely in Canada. This role involves helping customers schedule and plan preventive maintenance for equipment, providing answers, consulting on products, and resolving issues. The position is part of an award-winning employment experience with a focus on bringing humanity to business. TTEC is recognized as a Great Place to Work® in Canada, highlighting its purpose, team, and company culture.

Requirements

1+ year of call center experience supporting a healthcare account
Familiarity with healthcare programs and applications
1+ year or more post-secondary education or 2 years of equivalent experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Computer experience
Must already reside in Canada
French-English bilingualism

Nice To Haves

Webcam participation is expected during all instructor led TTEC and client required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration.

Responsibilities

Answer incoming communications from customers via calls, emails and other message formats
Conduct research to provide answers for customers to resolve their issues
Utilize system tools and other resources to find the best contact information for customers and proceed to update systems
Organize and arrange preventive maintenance site visits to be as efficient as possible, minimizing travel time and multiple visits to the same site
Communicate with customers and Field Engineers via phone and email to schedule and reschedule appointments
Mentor junior team members and provide training on best practices