Customer Service Representative – Luxury Retail - English – Work from Home
About The Position
This role is for a Customer Service Representative working remotely in Canada for an iconic global luxury retail brand. The position focuses on delivering elevated, relationship-driven customer experiences through engaging conversations and thoughtful guidance. You will help customers explore products, answer inquiries, and provide attentive, white glove support. TTEC is an award-winning employer that values its employees and fosters an inclusive culture. This role is limited to residents of Alberta, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Quebec, and Saskatchewan.
Requirements
- At least 1 year experience in customer service, luxury retail, sales, or personalized client support
- Strong proficiency with CRM platforms and digital customer service tools
- English proficiency as you will be interacting with global customers and coworkers whose primary language is English
- High school diploma or equivalent
- Comfortable assisting customers and resolving customer requests on the phone
- Computer experience
Nice To Haves
- Caring, supportive nature
Responsibilities
- Deliver white glove customer support across channels.
- Provide expert product and fragrance recommendations based on mood, personality, and occasion.
- Anticipate customer needs and proactively offer thoughtful solutions throughout the experience.
- Maintain accurate and detailed records of customer interactions using CRM and service tools.
- Identify opportunities to elevate the customer journey and share insights with leadership.
- Contribute to a collaborative, high performance team environment while working independently when needed.
Benefits
- PTO
- tuition reimbursement
- health and wellness incentives
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
