Customer Service Representative – Luxury Retail – English - Hybrid
TTEC•Montreal, QC
•Hybrid
About The Position
TTEC is seeking a Customer Service Representative for a hybrid role in Montreal, Quebec, Canada, to support customers of an iconic global luxury retail brand. This position focuses on delivering elevated, relationship-driven experiences through engaging conversations and thoughtful guidance, assisting customers with product exploration, inquiries, and providing white-glove support.
Requirements
- Ability to commute to our Montreal office for occasional in-office shifts and training
- At least 1 year experience in customer service, luxury retail, sales, or personalized client support
- Strong proficiency with CRM platforms and digital customer service tools
- English proficiency as you will be interacting with global customers and coworkers whose primary language is English
- High school diploma or equivalent
- Comfortable assisting customers and resolving customer requests on the phone
- Computer experience
Responsibilities
- Deliver white glove customer support across channels
- Provide expert product and fragrance recommendations based on mood, personality, and occasion
- Anticipate customer needs and proactively offer thoughtful solutions throughout the experience
- Maintain accurate and detailed records of customer interactions using CRM and service tools
- Identify opportunities to elevate the customer journey and share insights with leadership
- Contribute to a collaborative, high performance team environment while working independently when needed
Benefits
- PTO
- tuition reimbursement
- health and wellness incentives
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
