Senior Benefits Consultant - Westland Benefits

Talent Acquisition Team at Westland Insurance. Text reply only. • Burlington, ON

1d • Hybrid

About The Position

Westland Insurance Group Ltd. is seeking a Senior Benefits Consultant for their Westland Group Benefits team. This is a hybrid role based out of the Burlington, Ontario office. The position involves managing client relationships, delivering strategic benefits solutions, and helping businesses protect their employees. Westland emphasizes continuous learning and professional growth, offering financial assistance for training and development. The company culture is focused on growth, community, client care, and mutual support, with an inclusive and welcoming workplace that values diversity.

Requirements

• 5+ years of experience in group benefits or employee benefits account management
• Strong knowledge of group health, dental, life, disability, and ancillary benefits products
• Proven ability to manage client relationships and deliver strategic, results-driven solutions
• Excellent communicator and problem solver, with strong presentation and negotiation skills
• Proficient in Microsoft Office and CRM systems
• Life licensed (LLQP) in your home province

Nice To Haves

• Industry designations such as CEBS or GBA considered strong assets
• Demonstrate accountability, collaboration, expertise, resiliency, and a client-first mindset

Responsibilities

• Serve as the primary relationship manager for a portfolio of group benefits clients
• Build and maintain strong relationships with key client decision-makers, plan administrators, and advisors
• Lead annual renewals in collaboration with Underwriting, including carrier negotiations, rate analysis, and plan design recommendations
• Conduct regular client meetings to review plan performance, introduce new offers, and gather feedback
• Develop and implement benefits strategies tailored to client needs and business goals
• Prepare and deliver quarterly and mid-year reviews with actionable insights and recommendations
• Collaborate with carriers to implement plan changes, resolve claims issues, and ensure timely delivery of materials
• Respond to client inquiries on billing, claims, eligibility, and plan design
• Maintain accurate and current client records in CRM and internal systems
• Work closely with Sales, Underwriting, and Client Services to deliver seamless service
• Identify opportunities to upsell and cross-sell Westland’s suite of benefits and insurance products to drive growth within existing accounts
• Track and report on retention and growth metrics

Benefits

• Financial assistance for approved work-related training and development courses, certifications, seminars, and conferences
• Total rewards program that takes care of your financial, physical, and mental health
• Flexible paid Values Days to celebrate days important to you
• Paid Volunteer Days for employees as part of Amplifying Communities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed