Senior Benefits Administration Services Analyst

Conduent

7d

About The Position

This role is for a Senior Benefits Administration Services Analyst with advanced Excel skills. The analyst will execute established client-defined benefits processes with minimal direction, research and respond to escalated client and participant issues (such as eligibility, data, service delivery), and triage intermediate system issues to confirm adherence to requirements. The position involves performing peer reviews, interfacing with external client contacts to scope change work, and reviewing/maintaining Business Requirements, Administrative Guides, and Process documents. Additionally, the analyst will identify system and processing enhancements, mentor and coach junior team members, and perform other duties as assigned. A key responsibility includes leading change work for the entire project life cycle from Discovery through Go-Live, acting as a Subject Matter Expert for client rules & expectations, and serving as a steward for Conduent Data Requirements in partnership with the Data Management team.

Requirements

• Advanced Excel skills are required.
• Formal education and 4 plus years of relevant expertise in Defined Benefits.
• Ability to complete work with minimal supervision.
• Project Management skills
• 3 years of SQL query execution & development
• Familiarity with project life cycle and project management
• Familiarity with Pay Transparency Laws

Responsibilities

• Executing established client-defined benefits processes with minimum direction and oversight from Sr. Leadership.
• Researching and responding to client and participant escalated issues (Such as eligibility, data, service delivery, etc.)
• Triaging intermediate system issues to confirm adherence to requirements.
• Performing peer review on work completed by other team members.
• Interfacing with external client contacts to scope change work.
• Review and maintain Business Requirements, Administrative Guides and Process documents, making updates and obtaining client signoffs as needed.
• Identifying system and processing enhancements to improve process efficiency.
• Mentoring and coaching junior team members.
• Performing other duties as assigned and complying with all policies and standards.
• Leading change work for the entire project life cycle from Discovery through Go-Live, including project management.
• Acting as Subject Matter Expert for client rules & expectations.
• Act as steward for Conduent Data Requirements in partnership with Data Management team.

Benefits

• Health insurance coverage
• Voluntary dental and vision programs
• Life and disability insurance
• A retirement savings plan
• Paid holidays
• Paid time off (PTO) or vacation and/or sick time
• Employee Discounts
• Paid Training
• Attractive paid time off packages

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed