Senior Benefits Administration Services Analyst
About The Position
The Senior Benefits Administration Services Analyst will execute established client-defined benefits processes with minimal direction and oversight. This role involves researching and responding to escalated client and participant issues, triaging intermediate system issues, and performing peer reviews. The analyst will interface with external clients to scope change work, review and maintain business requirements, administrative guides, and process documents, and identify system and processing enhancements. Additionally, the role includes mentoring junior team members, leading change work for the entire project life cycle, acting as a Subject Matter Expert for client rules and expectations, and serving as a steward for Conduent Data Requirements.
Requirements
- Advanced Excel skills are required.
- Formal education and 4 plus years of relevant expertise in Defined Benefits.
- Ability to complete work with minimal supervision.
- Project Management skills
- 3 years of SQL query execution & development
- Familiarity with project life cycle and project management
Responsibilities
- Executing established client-defined benefits processes with minimum direction and oversight from Sr. Leadership.
- Researching and responding to client and participant escalated issues. (Such as eligibility, data, service delivery, etc.)
- Triaging intermediate system issues to confirm adherence to requirements.
- Performing peer review on work completed by other team members.
- Interfacing with external client contacts to scope change work.
- Review and maintain Business Requirements, Administrative Guides and Process documents, making updates and obtaining client signoffs as needed.
- Identifying system and processing enhancements to improve process efficiency.
- Mentoring and coaching junior team members.
- Performing other duties as assigned and complying with all policies and standards.
- Leading change work for the entire project life cycle from Discovery through Go-Live, including project management.
- Acting as Subject Matter Expert for client rules & expectations.
- Act as steward for Conduent Data Requirements in partnership with Data Management team.
Benefits
- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- Retirement savings plan
- Paid holidays
- Paid time off (PTO) or vacation and/or sick time
- Employee Discounts
- Paid Training
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
