Senior Banker -Hollywood area - Bilingual Korean required

Bank of America • Los Angeles, CA

2d • Onsite

About The Position

At Bank of America, the Senior Banker serves as a first point of contact for financial center clients, uncovering personal banking needs for individual and small business clients, offering appropriate solutions, and connecting clients with specialists. The role deepens client relationships through platform services, assists clients with self-service and transactional activities, and delivers exceptional client care. It also involves proactive outbound calls and consistent follow-up routines.

This position is open across the market, and the specific financial center assignment will depend on business needs. The employee will train at one financial center and may then move to another location within a reasonable commuting distance of home, to the extent permitted by applicable law. The position is based in the Hollywood/Los Angeles area and requires Korean bilingual ability.

Requirements

• At least one year of demonstrated sales experience in a relationship-oriented, client-centric environment; alternatively, at least six months previously serving at Bank of America as a Relationship Manager, Advisor Development Program Relationship Manager, Credit Solutions Advisor I, or Relationship Manager Business Owner Specialist.
• Bilingual Korean ability is required.
• Be an enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client's best interest.
• Collaborate effectively and build and nurture strong relationships.
• Demonstrate passion, commitment, and drive to improve clients' financial lives.
• Confidently identify solutions for new and existing clients based on their needs.
• Have strong written and verbal communication skills and communicate effectively with clients in person and by phone.
• Learn and adapt to new information and technology platforms, handle ambiguity, and adapt to changing circumstances.
• Apply critical-thinking and problem-solving skills to meet clients' needs.
• Demonstrate effective time management and the ability to organize, prioritize, and perform multiple tasks simultaneously.
• Be a commissioned notary or successfully obtain a notary commission in the state of employment within a few months of starting; timeframe varies by location due to state laws.
• Be flexible to work weekends and/or extended hours as needed.
• Have a high school diploma, GED, secondary school education, or equivalent.

Nice To Haves

• Associate's or bachelor's degree in business, finance, or a related field.
• Experience working in a financial center where goals were met or exceeded.
• Retail and/or sales experience in a salary-plus-incentive environment.
• Experience working in an environment with individual and/or team goals that were routinely met or exceeded.
• Experience with financial information, spreadsheets, and financial skills.
• Knowledge of banking products and services.
• Strong computer skills, including Microsoft applications, and prior experience using laptop technology.
• Bilingual Korean ability is listed as preferred in the desired qualifications, although it is also stated as required elsewhere in the posting.

Responsibilities

• Partner with teams to provide consumer and small business solutions, services, and strategies to financial center clients, uncovering personal banking needs and helping clients navigate life priorities.
• Assist, educate, and train clients on conducting simple transactions through self-service technologies.
• Use available resources, technologies, and processes to optimize the client experience and deliver operational excellence and accuracy.
• Follow established processes, laws, and guidelines for day-to-day activities, including opening accounts, account maintenance, and Digital Assisted Shopping.
• Manage client interactions by taking the best course of action for the bank and its clients while complying with regulatory requirements.
• Proactively connect with clients through outbound calls and conduct consistent follow-up routines.

Benefits

• Industry-leading benefits
• Access to paid time off
• Resources and support for employees
• Eligibility to participate in a formulaic incentive plan with monthly, quarterly, and/or annual incentive opportunities based on performance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED