Senior Banker -Hollywood area

Bank of America • Los Angeles, CA

8d • Onsite

About The Position

At Bank of America, the Senior Banker helps make financial lives better by serving as the first point of contact for financial center clients. The role uncovers personal banking needs for individual and small business clients, offers appropriate solutions, and connects clients with specialists. The Senior Banker deepens client relationships through platform services, supports self-service and transactional activities, and provides exceptional client care. The role also involves proactive outbound calls and consistent follow-up routines.

This position is open across the market, with the specific financial center determined by business needs. A new hire will train at one financial center and may later move to another location within a reasonable commuting distance of home, as permitted by applicable law. The position is based at one of the listed Hollywood or Los Angeles, California financial centers. It is a first-shift role for 40 hours per week. The hourly pay range is $25.97–$31.75, with offers determined by experience, education, and skill set. The position is eligible for a formulaic incentive plan and benefits, including paid time off.

Requirements

• At least one year of demonstrated sales experience in a relationship-oriented, client-centric environment; alternatively, at least six months in a Bank of America Relationship Manager (RM), Advisor Development Program (ADP) RM, Credit Solutions Advisor (CSA I), or Relationship Manager Business Owner Specialist (RMBOS) role.
• Enthusiastic, highly motivated self-starter with a strong work ethic, focus on results, and commitment to acting in the client’s best interest.
• Ability to collaborate effectively and build and nurture strong relationships.
• Passion, commitment, and drive to improve clients’ financial lives.
• Confidence identifying solutions for new and existing clients based on their needs.
• Strong written and verbal communication skills, including confidence engaging clients in person and by phone.
• Ability to learn and adapt to new information and technology platforms, handle ambiguity, and adjust to changing circumstances.
• Strong critical-thinking and problem-solving skills.
• Effective time-management, organization, prioritization, and multitasking skills.
• Must be a commissioned notary or successfully obtain a notary commission in the state of employment within a few months of starting, with the exact timeframe varying by location and state law.
• Ability to work weekends and/or extended hours as needed.
• High school diploma, GED, secondary school credential, or equivalent.
• Hiring may be restricted by laws or regulations concerning specified criminal history for FDIC and loan originator roles.

Nice To Haves

• Associate’s or bachelor’s degree in business, finance, or a related field.
• Experience working in a financial center where goals were met or exceeded.
• Retail and/or sales experience in a salary-plus-incentive environment.
• Experience in an environment with individual and/or team goals that were routinely met or exceeded.
• Experience with financial information, spreadsheets, and financial skills.
• Knowledge of banking products and services.
• Strong computer skills, including Microsoft applications, and prior experience using laptop technology.
• Bilingual Korean.

Responsibilities

• Partner with teams to provide financial center clients with consumer and small business solutions, services, and strategies based on their personal banking needs and life priorities.
• Assist, educate, and train clients in conducting simple transactions through self-service technologies.
• Use available resources, technologies, and processes to optimize the client experience and ensure operational excellence and accuracy.
• Follow established processes, laws, and guidelines for day-to-day activities, including account opening, account maintenance, and Digital Assisted Shopping.
• Manage client interactions by choosing appropriate courses of action for the bank and its clients and complying with regulatory requirements.
• Proactively connect with clients through outbound calls and conduct consistent follow-up routines.
• Support clients with platform services and self-service or transactional activities, and connect them to specialists when appropriate.

Benefits

• Paid time off.
• Industry-leading benefits and access to resources and support for employees.
• Eligibility to participate in a formulaic incentive plan with performance-based incentive opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED