Senior Banker -Hollywood area - Bilingual Korean required

Bank of America • Los Angeles, CA

1d • $26 - $32 • Onsite

About The Position

Bank of America is hiring a Senior Banker to serve as a first point of contact for financial center clients. The role helps individual and small business clients identify personal banking needs, provides appropriate solutions, connects clients with specialists, and builds client relationships through platform services. The Senior Banker also supports clients with self-service and transactional activities and provides exceptional client care. Proactive client outreach, including outbound calls and consistent follow-up, is expected.

The position may be assigned to a financial center based on business needs. The employee will train at one center and may then move to another location within a reasonable commuting distance of home, as permitted by applicable law. The role is first shift, 40 hours per week, and may require weekend or extended-hours availability. It is eligible for formulaic incentives and benefits.

Requirements

• At least one year of demonstrated sales experience in a relationship-oriented, client-centric environment; alternatively, at least six months in a Bank of America Relationship Manager, Advisor Development Program Relationship Manager, Credit Solutions Advisor I, or Relationship Manager Business Owner Specialist role.
• Bilingual Korean language ability is required.
• Be an enthusiastic, highly motivated self-starter with a strong work ethic, a focus on results, and a commitment to acting in clients’ best interests.
• Collaborate effectively and build and nurture strong relationships.
• Demonstrate passion, commitment, and drive to improve clients’ financial lives.
• Confidently identify solutions for new and existing clients based on their needs.
• Have strong written and verbal communication skills and communicate effectively and confidently with clients in person and by phone.
• Learn and adapt to new information and technology platforms, handle ambiguity, and adapt to changing circumstances.
• Apply critical thinking and problem-solving skills to meet client needs.
• Demonstrate effective time management and the ability to organize, prioritize, and handle multiple tasks simultaneously.
• Be a commissioned notary or successfully obtain a notary commission in the state of employment within a few months of starting; the exact timeframe varies by location and state law.
• Be flexible to work weekends and/or extended hours as needed.
• Have a high school diploma, GED, secondary school qualification, or equivalent.

Nice To Haves

• Associate’s or Bachelor’s degree in business, finance, or a related field.
• Experience working in a financial center where goals were met or exceeded.
• Retail and/or sales experience in a salary-plus-incentive environment.
• Experience working in an environment with individual and/or team goals that were routinely met or exceeded.
• Experience with financial information, spreadsheets, and financial skills.
• Knowledge of banking products and services.
• Strong computer skills, including Microsoft applications, and prior experience using laptop technology.
• Bilingual Korean ability is also listed as preferred.

Responsibilities

• Partner with teams to provide consumer and small business solutions, services, and strategies based on clients’ banking needs and life priorities.
• Assist, educate, and train clients in conducting simple transactions using self-service technologies.
• Use available resources, technologies, and processes to optimize the client experience and deliver operational excellence and accuracy.
• Follow established processes, laws, and guidelines when performing activities such as opening accounts, account maintenance, and Digital Assisted Shopping.
• Manage client interactions by choosing appropriate actions for the bank and its clients and complying with regulatory requirements.
• Proactively connect with clients through outbound calls and conduct consistent follow-up routines.

Benefits

• Industry-leading benefits; this role is benefits eligible.
• Access to paid time off.
• Resources and support for employees’ well-being.
• Eligibility to participate in a formulaic incentive plan, with opportunities that may be monthly, quarterly, and/or annual and are based on performance against defined metrics.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED