Senior Banker I

Middlesex Savings Bank•Southborough, MA

12d•$41,097 - $62,682

About The Position

The Senior Banker I represents Middlesex Savings Bank to the public and colleagues and promotes the Bank’s core values and mission. The role focuses on delivering a strong customer experience, operational excellence, performance goals, sound decision-making, and the success of the Bank and branch team. The Senior Banker I conducts a wide range of customer transactions, recommends products and services consistent with Bank objectives, and assists customers with questions and problem resolution. This role is proficient in all Banker II requirements and additional banking procedures, including home equity closings, basic wire approvals, lost bank checks, basic service recovery, fraud claims, and complex business accounts. The Senior Banker I supports branch supervisors, serves as a resource for customers and employees, and may perform higher-level branch functions in a manager’s absence, including opening or closing the facility and acting as banker in charge.

Requirements

High school diploma or equivalent required.
At least 18 months of Banker experience or similar customer-service-related experience within banking.
Knowledge of basic math principles and ability to perform basic mathematical procedures.
Demonstrated customer service, sales, organizational, communication, and interpersonal skills.
Strong attention to detail.
At least intermediate technology skills, including knowledge of Microsoft Office.
Ability to work extended and weekend hours.
Scheduling and work-location flexibility.
Ability to sit for extended periods.
Ability to stand for extended periods and lift 25 pounds.
Must attain the designation of Notary Public within six months.

Responsibilities

Understand customers’ needs and expectations and offer products and services that address them.
Develop new business by establishing and growing customer relationships, including using business partners as appropriate.
Support branch supervisors in creating the best possible customer experience.
Ensure the quality and accuracy of work and demonstrate sound knowledge of Bank products and services.
Serve as a resource on the Bank’s digital products for customers and employees.
Perform branch settlement, basic recycler troubleshooting, and branch opening and closing as needed.
Stay informed of alerts and company communications and comply with compliance, security, risk, confidentiality, email, and other Bank policies.
Perform overrides and exceptions thoughtfully and within authorized limits, and seek assistance as appropriate.
Participate actively in the branch team, identify work that needs to be done, and assist as needed.
Support branch supervisors in implementing Bank policies, procedures, and initiatives and in maintaining a positive work environment.
Follow through on assignments, manage time and priorities, demonstrate flexibility, and communicate professionally.
Support branch, division, and Bank strategic goals.
May perform Senior Banker II, Senior Banker III, or Assistant Branch Manager functions in the absence of the relevant manager, including opening or closing the branch and acting as banker in charge.
Perform Banker duties as necessary and appropriate.
Make dependable and consistent decisions aligned with Bank values and standards, recommend solutions, and recognize and prevent fraud.
Assist the Branch Manager and Assistant Branch Manager with care of branch facilities.
Perform other related and unrelated duties as required.