Senior AV/UC Engineer

Fitch Group • New York, NY

8d • $140,000 - $150,000 • Hybrid

About The Position

Fitch Group is seeking a Senior AV / Unified Communications Engineer to join their NYC-based team. This role will support and evolve a global enterprise collaboration environment. The ideal candidate will have deep Cisco video conferencing expertise and hands-on experience with Microsoft Teams, Zoom, Webex, and Zoom Voice. The engineer will be instrumental in delivering a consistent, high-quality meeting experience across various settings, including conference rooms, hybrid environments, and global operations.

Requirements

• 7+ years of experience in AV / UC engineering in enterprise environments.
• Strong hands-on experience with Cisco video conferencing (required).
• Strong hands-on experience with Microsoft Teams / Teams Rooms.
• Strong hands-on experience with Zoom (Meetings, Rooms, and Zoom Voice).
• Strong hands-on experience with Cisco Webex.
• Experience troubleshooting real-time audio/video and conferencing issues.
• Solid understanding of networking fundamentals (QoS, IP networking, firewalls, DNS).
• Strong communication and stakeholder management skills.

Nice To Haves

• Experience with Cisco Control Hub, Zoom Admin, or similar tools.
• Familiarity with Teams Rooms management platforms.
• Scripting or automation experience (PowerShell, Python).
• AV certifications (Cisco Collaboration, CTS, Microsoft Teams, Zoom).

Responsibilities

• Lead the design, configuration, and lifecycle management of AV/UC platforms.
• Define standards for meeting rooms, devices, and user experience.
• Partner with IT, networking, and facilities teams on deployments and upgrades.
• Manage Cisco Conferencing Endpoints and collaboration infrastructure.
• Ensure performance, stability, and security across VC environments.
• Troubleshoot audio/video issues and drive root cause resolution.
• Support interoperability across Cisco, Microsoft Teams, Zoom, and Webex.
• Configure and maintain meeting room experiences across platforms.
• Ensure seamless meeting join and collaboration workflows.
• Support Zoom Voice administration (users, call flows, auto attendants).
• Assist with troubleshooting call quality and routing issues.
• Work with network and telephony teams on voice optimization.
• Monitor system health, room uptime, and meeting quality.
• Identify trends and proactively improve reliability.
• Support reporting and analytics for platform performance.
• Provide meetings and events support for C-level executives.

Benefits

• Hybrid Work Environment (2 to 3 days a week in office required)
• Dedicated trainings
• Leadership development programs
• Mentorship programs
• Retirement planning
• Financial wellness programs
• Tuition reimbursement programs
• Comprehensive healthcare offerings
• Family-first policies
• Generous global parental leave plan
• Paid volunteer days
• Support for community engagement initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed