AV Engineer

EOS • Los Angeles, CA

4h • $75,000 - $85,000 • Onsite

About The Position

The Field Engineer for Event and Specialty Spaces supports the operational readiness, maintenance, and break/fix resolution of audio-visual systems in high-impact venues, event spaces, customer experience environments, broadcast-adjacent rooms, and other specialty collaboration spaces. This position focuses on rapid diagnosis, hands-on remediation, preventative maintenance, and escalation support to ensure spaces remain reliable, event-ready, and aligned with AV Builds standards. Additional responsibilities include supporting event operations teams before, during, and after priority events; coordinating with engineering and vendor partners on recurring issues; and contributing to documentation, standards, and process improvements that improve service quality across specialty AV environments.

Requirements

• 3-5 years of experience with AV field engineering, event technology support, systems integration, commissioning, or advanced AV maintenance.
• Strong technical troubleshooting skills across AV control systems, DSPs, signal routing, conferencing platforms, projection, displays, lighting, cabling, and network-connected AV devices.
• Experience supporting live events, executive meetings, visitor-facing spaces, or other time-sensitive production environments.
• Excellent communication, customer interaction, organisation, and time management skills, with the ability to manage multiple priorities at one time.
• Ability to operate cross-functionally with AV operations, engineering, vendors, and internal stakeholders in a professional, responsive, and service-oriented manner.
• Eligible, willing, and able to work flexible hours and travel when required to support events, escalations, or site needs.

Nice To Haves

• AVIXA CTS Certification.
• Q-Sys Certification
• Experience with enterprise event spaces, specialty AV environments, or live event production support.

Responsibilities

• Provide hands-on troubleshooting and remediation for AV issues impacting event spaces, experience centres, specialty rooms, and complex collaboration environments.
• Respond to escalated incidents requiring field engineering support, including audio, video, control, routing, conferencing, projection, lighting, and signal path issues.
• Perform diagnostics using onsite tools and remote access methods across Mac, Windows, Linux, AV control, and network-connected systems.
• Restore service quickly while documenting symptoms, actions taken, root cause indicators, and follow-up needs in the ticketing system.
• Escalate unresolved, recurring, or high-impact issues to the Lead Field Engineer as the first internal escalation point.
• Complete venue and specialty space equipment sweeps prior to priority events, confirming critical systems are functioning as expected.
• Support event operations technicians with technical issues related to event spaces before, during, and after events.
• Act as field engineering support for large, executive, visitor-facing, and special events when deeper technical expertise is required.
• Participate in and support User Acceptance Testing (UAT) for new Event and Specialty spaces, validating operational readiness, user experience, and handover requirements before spaces enter production use.
• Execute scheduled preventative maintenance on AV hardware, software, cabling, routing, control systems, and room peripherals.
• Identify system degradation, repeat failures, aging equipment, and operational risks before they impact events or user experience.
• Support approved changes, firmware updates, configuration updates, and equipment upgrades to deployed specialty space systems.
• Maintain reliable operational standards across event and specialty spaces through consistent checks, reporting, and follow-through.
• Organise, document, and maintain spare equipment inventory required to support rapid break/fix response in event and specialty spaces.
• Track RMAs, serviced equipment, outgoing and returning parts, and provide status updates to the team to support timely restoration of service.
• Create and maintain technical documentation, support runbooks, known issue records, and room-specific reference materials.
• Track incidents and service data to identify trends, recurring failures, and opportunities for engineering remediation.
• Coordinate with AV engineering, operations, and third-party vendors to resolve systemic issues and improve supportability.
• Follow the defined escalation process by engaging the Lead Field Engineer for triage guidance, prioritisation, and coordination before escalation to engineering, vendor, or leadership teams.
• Train or brief operations team members on system usage, common failure modes, and support workflows as needed.
• Support continuous improvement of maintenance workflows, escalation processes, checklists, and service documentation standards.

Benefits

• EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed