Senior AV/UC Engineer

Fitch Group • New York, NY

6d • Hybrid

About The Position

Fitch Group is currently seeking a Senior AV / Unified Communications Engineer to join our NYC-based team, supporting and evolving a global enterprise collaboration environment. This role is ideal for someone with deep Cisco video conferencing expertise who also brings hands-on experience with Microsoft Teams, Zoom, Webex, and Zoom Voice. You’ll play a key role in delivering consistent, high-quality meeting experience across conference rooms, hybrid environments, and global operations.

Requirements

• 7+ years of experience in AV / UC engineering in enterprise environments
• Strong hands-on experience with: Cisco video conferencing (required)
• Microsoft Teams / Teams Rooms
• Zoom (Meetings, Rooms, and Zoom Voice)
• Cisco Webex
• Experience troubleshooting real-time audio/video and conferencing issues
• Solid understanding of networking fundamentals (QoS, IP networking, firewalls, DNS)
• Strong communication and stakeholder management skills

Nice To Haves

• Experience with Cisco Control Hub, Zoom Admin, or similar tools
• Familiarity with Teams Rooms management platforms
• Scripting or automation experience (PowerShell, Python)
• AV certifications (Cisco Collaboration, CTS, Microsoft Teams, Zoom)

Responsibilities

• Own and Engineer Collaboration Platforms
• Lead the design, configuration, and lifecycle management of AV/UC platforms
• Define standards for meeting rooms, devices, and user experience
• Partner with IT, networking, and facilities teams on deployments and upgrades
• Manage Cisco Conferencing Endpoints and collaboration infrastructure
• Ensure performance, stability, and security across VC environments
• Troubleshoot audio/video issues and drive root cause resolution
• Support interoperability across Cisco, Microsoft Teams, Zoom, and Webex
• Configure and maintain meeting room experiences across platforms
• Ensure seamless meeting join and collaboration workflows
• Support Zoom Voice administration (users, call flows, auto attendants)
• Assist with troubleshooting call quality and routing issues
• Work with network and telephony teams on voice optimization
• Monitor system health, room uptime, and meeting quality
• Identify trends and proactively improve reliability
• Support reporting and analytics for platform performance
• Meetings and events support for C level

Benefits

• Dedicated trainings
• Leadership development
• Mentorship programs
• Retirement planning
• Financial wellness
• Tuition reimbursement programs
• Comprehensive healthcare offerings
• Family-first policies
• Generous global parental leave plan
• Paid volunteer days
• Support for community engagement initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed