Senior AV Service Technician
About The Position
At FORTÉ, every role plays a part in reimagining how the modern workplace works. Whether you're on the front lines with customers or behind the scenes making things run, your work helps people connect, collaborate, and get things done. From classrooms to control centers, we design and deliver the systems that power smarter, more connected workplaces – and it all starts with the people who make them possible. FORTÉ (formerly AVI Systems) is a 100% employee-owned company with 50+ years of experience and a bold new identity. The Field Service Technician will travel to customer sites to provide scheduled maintenance, troubleshooting and repair service of their AV systems.
Requirements
- Previous experience in the service or installation of AV systems
- Strong technical aptitude with the ability to learn new technologies and basic troubleshooting techniques
- Ability to load and modify code and DSP files including Crestron, BIAMP, and Q-SYS
- Ability to work independently, be self-directed and make sound decisions based on customer satisfaction
- Excellent communication skills with a customer service-oriented approach
- Ability and willingness to travel to customer sites
Nice To Haves
- CTS Certification is preferred, but not required with the right experience.
- Any other industry related certs or training are also a plus. (Ex: Crestron, Extron, Biamp, QSC, Shure, etc.)
Responsibilities
- Diagnose and resolve technical issues with AV systems, including troubleshooting connectivity
- Provide technical support and training to clients on the operation and functionality of AV equipment
- Perform routine maintenance and inspections of AV Systems to ensure optimal performance and reliability
- Assist in documenting service procedures and service-related activities
- Collaborate with team members to meet project deadlines and deliver high-quality service to clients
Benefits
- Healthcare, vision & dental coverage
- Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
- Employer-paid life and disability insurance
- 401(k) with company match
- Employee Stock Ownership Plan (ESOP)
- Tuition reimbursement and ongoing learning opportunities
- Employer-paid employee assistance program
- Paid time off
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
