Senior AV Service Technician

Forte • Bentonville, AR

12h • Onsite

About The Position

The Field Service Technician will travel to customer sites to provide scheduled maintenance, troubleshooting and repair service of their AV systems.

Requirements

• Previous experience in the service or installation of AV systems
• Strong technical aptitude with the ability to learn new technologies and basic troubleshooting techniques
• Ability to load and modify code and DSP files including Crestron, BIAMP, and Q-SYS
• Ability to work independently, be self-directed and make sound decisions based on customer satisfaction
• Excellent communication skills with a customer service-oriented approach
• Ability and willingness to travel to customer sites

Nice To Haves

• CTS Certification is preferred, but not required with the right experience.
• Any other industry related certs or training are also a plus. (Ex: Crestron, Extron, Biamp, QSC, Shure, etc.)

Responsibilities

• Diagnose and resolve technical issues with AV systems, including troubleshooting connectivity
• Provide technical support and training to clients on the operation and functionality of AV equipment
• Perform routine maintenance and inspections of AV Systems to ensure optimal performance and reliability
• Assist in documenting service procedures and service-related activities
• Collaborate with team members to meet project deadlines and deliver high-quality service to clients

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed