AV Service Technician

Versatech, Inc.•Washington, DC

3d•Hybrid

About The Position

VersaTech is seeking an AV Service Technician to support federal and commercial customers in the Washington, DC Metro Area. This role involves a mix of service technician duties, installation support, in-house fabrication, and documentation, with opportunities for client engagement and professional development.

Requirements

4+ years of experience installing and supporting large-scale audio-visual systems
Experience working with digital video/audio transmission and protocols
Experience with AV systems such as Poly, Cisco, Crestron, or Extron
Experience with signal flow, audio-visual signal types, connector types, and terminations
Experience working with AV Engineers, analyzing blueprints and AV IO
Experience loading and testing control system code and DSP programming
Ability to configure standard system components to client requirements
Ability to work independently for AV testing and troubleshooting
Ability to interpret AV CAD drawings and update with Red Lines
Ability to troubleshoot leveraging computer, networking, and communication skills
Ability to read and understand cabling pull schedules, floor plans, ceiling plans, riser diagrams, and line diagrams
Excellent verbal and written communication skills for client engagement and customer service
Ability to obtain and maintain a Public Trust clearance
Active driver’s license and good driving record
Ability to travel locally to DMV area client locations and corporate office
May be required to lift up to 75 pounds
May be required to stand, walk, push, pull, squat, bend, and reach during shift
Employees may use carts, dollies, hand trucks, and other gear to move items around

Nice To Haves

Experience working with a government client or as a government contractor
CTS Certified
Secret Security Clearance
Bachelor’s Degree in a Technical Field, or 4 years of relevant experience in lieu of a degree

Responsibilities

Perform Preventative Maintenance Inspections (PMIs) to help maintain stable, client-based systems
Serve as point of contact for all pre- and post-integration service and support
Setup and troubleshoot various video codecs and video teleconferencing systems (e.g., Poly, Cisco)
Provide field service support of networked devices (Routers, IP Protocols, etc.)
Communicate with internal VersaTech team and manufacturers/OEMs to work through system faults
Load and test control system code and DSP programming
Troubleshoot leveraging computer, networking, and communication skills
Provide end-user client training as needed
Train and mentor junior and new team members
Communicate regularly and effectively with customers, teammates, and internal resources
Support AV installations including field installation of AV hardware and systems as designed
Perform cable installation, cable termination, and device installation
Perform site surveys, inventory, and create as-built documentation for installed systems
Interpret AV CAD drawings and update with Red Lines
Read and understand cabling pull schedules, floor plans, ceiling plans, riser diagrams, and line diagrams
Work with AV Engineers analyzing blueprints and AV input/output (IO)
Configure standard system components to client requirements
Travel to various job sites as required
Assist with in-house rack fabrication, wiring, and assembly
Perform Quality Assurance testing on fabricated systems and generate supporting documentation
Read and interpret electronic schematics and architectural blueprints
Update inventory documentation and support VersaTech delivery logistics as needed
Maintain accurate and up-to-date as-built documentation, service reports, and project records
Complete service tickets, maintenance logs, and quality assurance reports in a timely manner
Contribute to the development and maintenance of standard operating procedures (SOPs) and knowledge base articles
Participate in ongoing technical training to maintain and advance AV industry certifications (e.g., CTS)
Support onboarding and skills development of junior technicians and new team members
Attend internal training sessions, lunch-and-learns, and knowledge-sharing activities
Stay current with emerging AV technologies, products, and industry best practices
Engage with manufacturer and OEM partner resources, webinars, and certification programs
Represent VersaTech professionally at client sites and industry events as appropriate