Senior Automation Analyst (Fire)

Chesterfield County • Chesterfield, VA

2d • Hybrid

About The Position

Chesterfield Fire and EMS is seeking a skilled automation analyst to maintain, improve, and advance the technology supporting its public safety mission. The position is part of a small technical support team serving a fire and EMS organization of more than 600 full-time employees and over 150 volunteers operating 24/7/365. The role calls for a forward-thinking, innovative, dependable self-starter who identifies and resolves technical challenges, anticipates future needs, and helps minimize operational disruptions.

The Senior Automation Analyst implements, integrates, and administers department-level software and coordinates this work with other Senior Automation Analysts and County IT staff. The role provides day-to-day technical support for stations, apparatus-mounted devices, and administrative offices, and supports a range of public safety, workforce, finance, inventory, and Microsoft applications. Remote work is approved on rotating workdays set by the supervisor, subject to county policy and adequate internet and phone services.

This position is part of an approved Career Development Plan, which offers career progression opportunities and salary incentives, as funding permits, based on performance, qualifications, and experience. The position is safety sensitive and requires pre-employment drug testing, background checks, education and degree verification, and a valid driver’s license with a qualifying driving record. It involves physical support tasks, including bending, stooping, lifting, standing, and climbing into fire apparatus. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with rotating on-call hours and occasional after-hours work as needed.

Requirements

• Bachelor’s degree in information systems, computer science, business administration, or a related field, and three years’ experience implementing and supporting business information systems; or an equivalent combination of training and experience.
• Ability to analyze difficult problems for potential automation solutions.
• Ability to lead and/or coordinate large automation projects.
• Ability to communicate effectively orally and in writing with multiple levels within the organization and with external parties.
• Good customer service skills and ability to support an agency operating in a 24/7/365 environment.
• Experience with first-tier troubleshooting of hardware and software at a departmental level.
• Ability to stoop, stand, climb, bend, and lift for support tasks, including climbing into fire apparatus.
• Current valid driver’s license and a qualifying driving record. The posting specifies limits on recent demerit points or major violations; out-of-state applicants must obtain and present a driving record at interview reflecting at least three years of history and dated within 30 days of the interview.
• Successful completion of required pre-employment drug testing, FBI criminal background check, education/degree verification, and the more stringent criminal background check required for work in areas governed by the U.S. Department of Justice CJIS Security Policy.
• Subject to random drug and alcohol testing as a safety-sensitive position.
• For approved rotating remote workdays, ability to maintain adequate internet and phone services as defined by county policy.

Nice To Haves

• Experience in a public safety environment is preferred.

Responsibilities

• Implement, integrate, and administer department-level software packages, coordinating efforts with other Senior Automation Analysts and County IT staff.
• Manage application-level user accounts and update security permissions on user Active Directory accounts.
• Document system processes and review and revise policies and procedures.
• Provide day-to-day technical support for stations, apparatus-mounted devices, and administrative offices.
• Support software platforms including Motorola Computer-Aided Dispatch, ImageTrend fire records management, patient care reporting and fire inspections, UKG Workforce Telestaff, Workday finance and accounting, Operative IQ inventory management, US Digital Station Alerting, Microsoft Office 365, and other applications.
• Use and create Power BI, Power Automate, Power Apps, SharePoint sites, and other Microsoft applications.
• Consult with vendors and other county departments for technical support.
• Perform other work as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior