Senior Associate - Zelle Expansion

JPMorgan Chase & Co. • New York, NY

7d • $99,750 - $155,000

About The Position

As a Product Manager in Chase Banking Payments on the Zelle Expansion team, this role defines and delivers new payment experiences that expand Zelle beyond person-to-person payments. The team is building a bank-direct payment method for account transfers, e-commerce, point-of-sale, and bill payment experiences, using the Zelle network and real-time payment rails. The role partners across product, engineering, design, operations, risk, and external stakeholders to turn strategy into product roadmaps, customer journeys, and measurable outcomes.

This is a 0-to-1 product build focused on defining the data, features, network requirements, and customer experiences needed for commerce use cases. The Product Manager leads cross-functional work from discovery through launch and iteration, balancing speed, security, usability, and trust while supporting merchant acceptance and customer protections. The position also drives new operating models for an AI-first product development lifecycle.

Requirements

• At least 5 years of product management experience.
• Experience building and launching digital payments products, including customer-facing experiences and supporting platform capabilities.
• Experience in commerce payments, including merchant acceptance for e-commerce and/or point-of-sale (POS).
• Ability to translate complex problems into clear requirements, roadmaps, and prioritization decisions.
• Experience partnering with engineering, design, and data teams to deliver products from discovery through launch.
• Ability to align diverse stakeholders and drive execution in a cross-functional environment.
• Familiarity with payment risk, fraud considerations, and control requirements for commerce transactions.
• Familiarity with language models and applications within product management.
• Must be authorized to work for any employer in the United States; immigration sponsorship or takeover of an employment visa is not available.

Nice To Haves

• Experience building pay-by-bank, account-to-account, or real-time payments solutions.
• Experience with merchant integrations, checkout optimization, and payment acceptance journeys.
• Familiarity with bank network models, ecosystem incentives, and multi-party product design.
• Experience launching 0-to-1 products or new platforms in a regulated environment.
• Experience working with payment rails and settlement concepts across bank-direct transfers.

Responsibilities

• Define the product vision, strategy, and roadmap for expanding Zelle into commerce payment use cases, including e-commerce and POS, while supporting bill payment strategy and execution.
• Identify target customer segments, key user journeys, and priority use cases, and translate them into clear product requirements.
• Design end-to-end checkout and payment experiences that balance speed, security, usability, and trust.
• Partner with engineering and design to deliver scalable capabilities, including APIs, integrations, and platform features that enable merchant acceptance.
• Develop network and ecosystem requirements with participating banks and external partners.
• Define product data needs, instrumentation, and success metrics; use insights to prioritize improvements and drive adoption.
• Coordinate with risk, compliance, and operations teams to ensure appropriate controls and customer protections.
• Lead AI-enabled cross-functional execution from discovery through launch, including pilot planning, rollout readiness, and post-launch iteration.
• Communicate decisions, trade-offs, and progress to stakeholders and senior leaders.
• Drive new operating models for an AI-first product development lifecycle.

Benefits

• Competitive total rewards package, including base salary based on role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in the form of cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed