Senior Associate Technical Account Manager
About The Position
Publica is looking for a Senior Associate Technical Account Manager to act as a technical expert and operational consultant for our system. In this role, you will assist our clients in leveraging our product to its fullest potential, assist them in troubleshooting unexpected behavior, and serve as the liaison between our end-users and our internal product and engineering teams. The core of Publica’s platform is an Over-the-top (OTT) Header Bidding solution that enables publishers to maximize their revenue for CTV ad breaks. By running a unified auction between 50+ Sell Side Platforms (SSPs) and publisher-owned direct sales, we ensure our clients get the most out of their inventory. Publica drives additional value using AI-based creative enrichment, inventory pricing tools, and contextual management solutions. Publica provides best-in-class monetization for publishers without compromising brand safety or user experience. Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industry’s most actionable data to drive superior results for the world’s largest advertisers, publishers, and media platforms. IAS’s software provides comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments, while improving return on ad spend for advertisers and yield for publishers. Our mission is to be the global benchmark for trust and transparency in digital media quality.
Requirements
- Proven track record of proactive problem-solving and an analytical mindset.
- Demonstrated experience in a client-facing technical role.
- Strong communication skills.
- Proficiency in SQL for data investigation with experience using tools like MySQL, Amazon Athena, or Databricks.
- Competence using Excel for data manipulation, visualization, and client reporting.
Nice To Haves
- Programmatic advertising experience.
- Understanding of the CTV ecosystem.
- Preferred background in programmatic advertising technology (e.g., OpenRTB, server-side ad insertion, video/display ad serving).
Responsibilities
- Act as a technical expert and operational consultant for the system.
- Assist clients in leveraging the product to its fullest potential.
- Assist clients in troubleshooting unexpected behavior.
- Serve as the liaison between end-users and internal product and engineering teams.
- Translate and explain complex technical concepts to a variety of technical and non-technical stakeholders.
- Author clear technical documentation that empowers clients to self-serve.
Benefits
- Paid time off
- Health insurance (medical, dental, vision)
- PPO, HSA and FSA options
- 401k with employer matching contributions
- Annual bonus and/or other incentive plans
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
