Senior Associate - ServiceNow Developer
About The Position
New York Life is seeking a highly skilled Senior ServiceNow Developer to design, develop, and support enterprise platform solutions that enable IT operations, IT asset management, enterprise architecture, and technology governance. This is a hands-on engineering role responsible for developing and enhancing ServiceNow solutions, building enterprise integrations, automating business processes, and delivering scalable platform capabilities across the organization. The ideal candidate has deep hands-on ServiceNow development experience and a strong background building enterprise workflows, integrations, and platform automation. Experience with LeanIX Enterprise Architecture is considered a plus and will support enterprise architecture and application portfolio management initiatives.
Requirements
- Bachelor’s degree in computer science, Information Technology, Engineering, or related field.
- 7+ years of hands-on ServiceNow development experience.
- Strong experience with JavaScript, Flow Designer, Integration Hub, REST/SOAP APIs, MID Server, and ServiceNow scripting.
- Experience implementing and supporting ITSM, ITOM, CMDB, SAM Pro, HAM Pro, and related ServiceNow applications.
Nice To Haves
- Experience administering or integrating LeanIX Enterprise Architecture.
- Experience with Apptio or other IT Financial Management/Enterprise Architecture platforms.
- AWS, Terraform, MuleSoft, and Python experience.
- ServiceNow CIS certifications (ITSM, ITOM, SAM Pro, Vulnerability Response).
Responsibilities
- Design, develop, and maintain solutions across ServiceNow ITSM, ITOM, SAM Pro, HAM Pro, CMDB, Service Mapping, Discovery, and Vulnerability Response.
- Develop and customize workflows, Flow Designer solutions, business rules, client scripts, UI policies, Script Includes, and scoped applications.
- Build and maintain integrations using REST, SOAP, Integration Hub, MID Servers, and external APIs.
- Participate in platform upgrades, testing, release management, and remediation activities.
- Optimize platform performance through code reviews, query optimization, and technical debt reduction.
- Troubleshoot and resolve complex ServiceNow platform issues while ensuring scalability, security, and adherence to development best practices.
- Design and develop enterprise integrations using APIs, MuleSoft, Integration Hub, and custom services.
- Develop automation solutions using JavaScript, Python, and Infrastructure as Code practices.
- Utilize AWS services and terraform to support cloud-native integrations and deployment automation.
- Implement monitoring, logging, and operational support capabilities for platform integrations.
- Configure and maintain LeanIX fact sheets, meta-models, relationships, lifecycle states, and reporting capabilities.
- Support integrations between LeanIX, ServiceNow, Apptio, ACA Risk Rating, and other enterprise platforms.
- Assist with application portfolio data synchronization, reconciliation, and validation processes.
- Support enterprise architecture, application portfolio management, and technology governance initiatives.
- Collaborate with architects, product owners, platform teams, and business stakeholders to translate business requirements into scalable technical solutions.
- Mentor junior developers and contribute technical leadership across ServiceNow and enterprise platform initiatives.
- Promote engineering best practices, coding standards, governance, security, and platform reliability.
Benefits
- leave programs
- adoption assistance
- student loan repayment programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
