Senior Associate, Real Estate Operations Specialist, Global Workplace Services

Capital One • McLean, VA

2d • $80,800 - $101,300

About The Position

Capital One’s Global Workplace Services team manages a diverse portfolio of owned and leased properties and provides collaborative, secure workplaces. The Real Estate Operations Specialist supports the Transactions & Real Estate Administration team across its global property portfolio, serving as an operational backbone for the Real Estate team.

The role drives operational excellence, maintains real estate systems and data quality, and supports lease administration, real estate tax workflows, and accounts payable processes. It investigates operational friction, communicates payment and contract updates, and implements process improvements across lease administration and transaction programs. The position involves coordinating with internal business partners, landlords, subtenants, external vendors, and cross-functional teams.

Requirements

• At least 2 years of experience in corporate real estate, commercial property management, or lease administration.
• At least 1 year of experience with Google Suite.
• At least 1 year of experience with invoice processing, accounts payable, or financial tracking.
• Ability to prioritize multiple tasks concurrently and proactively keep stakeholders informed.
• Ability to investigate operational gaps, identify root causes, and present clear, logical solutions.
• Sound judgment in balancing data, lease terms, and logic, including discretion with sensitive information.
• Ability to identify process improvements and lead workflow enhancements.
• Strong communication, stakeholder management, and cross-functional collaboration skills.
• Ability to operate autonomously, manage complex deliverables, and prioritize business-critical work.
• Personal integrity and adherence to company values and established best practices.

Nice To Haves

• 3 or more years of experience in corporate real estate, lease administration, or commercial property operations.
• 1 or more years of experience with commercial lease database platforms such as LeaseAccelerator, Lucernex, MRI, or Yardi.
• 1 or more years of experience with international payment tracking, Treasury processes, or multi-currency wire coordination.
• Strong attention to detail and demonstrated ability to quickly synthesize and organize large amounts of operational information.

Responsibilities

• Manage daily intake, classification, and response routing for the primary Real Estate Administration mailbox and physical lease notices, ensuring inquiries receive adequate context and detail.
• Perform initial review, matching, and coding of monthly lease payments, utility charges, and tax invoices; investigate discrepancies and payment delays to resolve root causes before sign-off.
• Track international rent and tax payments, log wire receipts with Treasury and Accounts Payable, communicate payment status, and follow up with landlords.
• Log monthly rental receipts from retail subtenants, monitor security deposit accounts, and organize annual landlord CAM and tax pass-through reconciliations.
• Facilitate signature routing, tracking, and digital archiving for lease documents, keeping stakeholders informed.
• Assist with logistics for inactive, OREO sites, including tracking vendor access, facilitating utility shut-offs, and logging compliance checklists.
• Improve team workflows and maintain data hygiene across platforms, executed contracts, and critical date schedules.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being.
• Eligibility for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed