Senior Associate, Real Estate Operations Specialist, Global Workplace Services

Capital One • Richmond, VA

19h

About The Position

Capital One’s Global Workplace Services team manages a diverse portfolio of owned and leased mixed-use properties and provides collaborative, secure workplace environments. The Real Estate Operations Specialist supports the Transactions & Real Estate Administration team across the global property portfolio, serving as an operational resource for real estate systems and data quality, lease administration, real estate tax workflows, and accounts payable processes. The role investigates operational issues, communicates payment and contract updates, and implements process enhancements across lease administration and transaction programs.

The ideal candidate prioritizes concurrent work while keeping stakeholders informed, investigates operational gaps and presents practical solutions, and uses data, lease terms, and sound judgment to make decisions. The role requires proactive communication, strong partner relationships, discretion with sensitive information, and the ability to operate independently on complex programs and cross-functional projects.

The position is listed with location-specific salary ranges for Plano, Texas; McLean, Virginia; and Richmond, Virginia. It is also eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. Capital One will not sponsor a new applicant for employment authorization for this position.

Requirements

• At least 2 years of experience in corporate real estate, commercial property management, or lease administration.
• At least 1 year of experience with Google Suite.
• At least 1 year of experience with invoice processing, accounts payable, or financial tracking.
• Ability to prioritize multiple tasks concurrently and keep stakeholders proactively informed.
• Ability to investigate operational gaps, identify root causes, and present clear, logical solutions.
• Sound judgment in balancing data, lease terms, and logic when making decisions.
• Strong communication, collaboration, and stakeholder management skills.
• Ability to handle sensitive information with discretion and uphold company values and established best practices.
• Ability to assess complex deliverables, prioritize critical work, and execute business-critical results.

Nice To Haves

• 3 or more years of experience in corporate real estate, lease administration, or commercial property operations.
• At least 1 year of experience with commercial lease database platforms such as LeaseAccelerator, Lucernex, MRI, or Yardi.
• At least 1 year of experience with international payment tracking, Treasury processes, or multi-currency wire coordination.
• Strong attention to detail and demonstrated ability to quickly synthesize and organize large amounts of operational information.

Responsibilities

• Manage daily intake, classification, and response routing for the primary Real Estate Administration mailbox and physical lease notices, ensuring inquiries receive adequate context and detail.
• Review, match, and code monthly lease payments, utility charges, and tax invoices.
• Investigate invoice discrepancies and payment delays, resolving root causes before sign-off.
• Track international rent and tax payments, log wire receipts with Treasury and Accounts Payable, communicate status updates, and follow up with landlords.
• Log monthly rental receipts from retail subtenants, monitor security deposit accounts, and organize annual landlord CAM and tax pass-through reconciliations.
• Facilitate signature routing, tracking, and digital archiving for lease documents while keeping stakeholders informed.
• Assist with logistics for inactive OREO sites, including tracking vendor access, facilitating utility shut-offs, and logging compliance checklists.
• Identify opportunities to improve team workflows and maintain data hygiene across platforms, executed contracts, and critical date schedules.
• Lead implementation of workflow enhancements and process improvements.
• Collaborate across teams and stakeholders, manage operational plans, and communicate proactively with business partners, landlords, subtenants, and external vendors.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being.
• Eligibility for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed