Senior Associate, Project Manager Campaign Delivery | Retail Bank

Capital One • McLean, VA

16h • Hybrid

About The Position

As a Senior Associate Project Manager supporting Capital One’s Campaign Delivery team, you will lead marketing initiatives that directly impact the company’s bottom line. You will coordinate the development and execution of a diverse campaign portfolio, creating comprehensive project plans, managing timelines, and driving on-time delivery across broad, cross-functional teams. The role covers digital and print marketing initiatives from initial brief through final deployment, including direct mail and paid media campaigns.

This hybrid position requires adherence to Capital One’s hybrid policy regarding required on-site presence at the designated office. The role is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. The position is expected to accept applications for a minimum of five business days.

Requirements

• Bachelor’s degree or military experience.
• At least 3 years of program or project management experience.
• At least 3 years of experience utilizing Scrum, Kanban, or SAFe methodologies.
• At least 2 years of relationship management experience.
• Project or program management experience collaborating across broad groups of cross-functional stakeholders.
• Attention to detail, with the ability to keep projects or programs on track and solve problems in real time.
• Excellent written and verbal communication across different functional groups and organizational levels.
• Ability to identify process-improvement opportunities and implement changes that affect teams beyond the current scope.
• Strong facilitation skills, including collaborating, planning, executing, and following up on team-level meetings.
• Ability to self-manage multiple projects, details, deadlines, and changing priorities while maintaining accurate work.

Nice To Haves

• Master’s degree or MBA.
• PMP (Project Management Professional) certification.
• At least 4 years of program or project management experience.
• At least 4 years of experience leading projects across cross-functional teams within an organization.
• PMP, Lean, Agile, or Six Sigma certification.

Responsibilities

• Plan, design, and execute complex, multi-workstream digital and print marketing project plans from initial brief through final deployment, ensuring deliverables meet scope, timeline, and budget requirements.
• Structure large- and small-scale initiatives, drive execution according to priorities, and adapt to changing demands.
• Identify project risks, bottlenecks, and issues; develop mitigation strategies and escalate critical blockers when timelines are at risk.
• Partner with project customers and internal teams, providing tactical direction and strategic thought partnership.
• Build relationships with cross-functional stakeholders at all organizational levels, communicating effectively to manage expectations, inform teams, and influence outcomes.
• Facilitate the movement of creative assets through Legal, Risk, and Compliance reviews; ensure feedback is documented, addressed by creative teams, and aligned with internal audit standards.
• Manage day-to-day strategy development and executional tasks for direct mail and paid media campaigns.
• Develop socialization calendars to obtain buy-in from key stakeholders and leaders at critical decision points.
• Ensure appropriate approvals are received from key stakeholders.
• Organize and maintain critical campaign-folder artifacts for audit.
• Coordinate and document project milestones, including kick-offs, stand-ups, timelines, and asset movement between designers and channel managers, maintaining version control and accountability.
• Own weekly status reporting, translating complex project updates into clear, concise summaries for the broader Campaign Delivery team.
• Maintain and scale team resources, process maps, and standard operating templates, keeping departmental how-to guides optimized and current.

Benefits

• Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior