Senior Associate, Project Manager Campaign Delivery | Retail Bank

Capital One • McLean, VA

2d • $87,700 - $110,100 • Hybrid

About The Position

Capital One is hiring a Senior Associate Project Manager to support the Campaign Delivery team and lead marketing initiatives across a diverse campaign portfolio. The role coordinates campaign development and execution, creates comprehensive project plans, manages timelines, and drives on-time delivery across cross-functional teams. It covers digital and print marketing, including direct mail and paid media, from initial brief through final deployment. The position is designated hybrid and follows Capital One’s hybrid policy for required on-site presence at the designated office location.

Requirements

• Bachelor’s degree or military experience.
• At least 3 years of Program or Project Management experience.
• At least 3 years of experience utilizing Scrum, Kanban, or SAFe methodologies.
• At least 2 years of Relationship Management experience.
• Project or program management experience collaborating across broad groups of cross-functional stakeholders.
• Attention to detail and the ability to keep projects or programs on track and problem-solve in real time.
• Excellent written and verbal communication across varying functional groups and levels.
• Ability to identify process-improvement opportunities and implement changes that affect teams beyond the current scope.
• Strong facilitation skills, including collaborating, planning, executing, and following up on team-level meetings.
• Ability to self-manage details across multiple projects, deadlines, and changing priorities while maintaining accurate work.

Nice To Haves

• Master’s degree or MBA.
• PMP (Project Management Professional) certification.
• 4 or more years of Program or Project Management experience.
• 4 or more years of experience leading projects across cross-functional teams within an organization.
• PMP, Lean, Agile, or Six Sigma certification.

Responsibilities

• Plan, design, and execute complex, multi-workstream digital and print marketing project plans from initial brief through final deployment, ensuring deliverables meet scope, timeline, and budget requirements.
• Structure large- and small-scale initiatives, drive execution according to priorities, and adapt to changing demands.
• Identify project risks, bottlenecks, and issues; develop mitigation strategies and independently escalate critical blockers when timelines are at risk.
• Partner with project customers and internal teams, providing tactical direction and strategic thought partnership.
• Build relationships with cross-functional stakeholders at all organizational levels; communicate, manage expectations, and influence outcomes.
• Manage the day-to-day flow of creative assets through Legal, Risk, and Compliance reviews, ensuring feedback is documented, addressed, and aligned with internal audit standards.
• Manage strategy development and execution tasks for direct mail and paid media campaigns.
• Develop socialization calendars to secure buy-in from key stakeholders and leaders at critical decision points.
• Ensure required approvals are received from key stakeholders.
• Organize and maintain campaign-folder artifacts for audit purposes.
• Coordinate and document project milestones, including kick-offs, stand-ups, timelines, and asset movement between designers and channel managers, maintaining version control and team accountability.
• Own weekly status reporting and provide clear, concise project updates to the Campaign Delivery team.
• Maintain and scale team resources, process maps, and standard operating templates, keeping departmental guides current.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being; eligibility varies by employment status and management level.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level