Senior Associate, Product Training

Carrier•Warwick, RI

5d•$64,500 - $129,500•Hybrid

About The Position

Carrier’s Viessmann business is expanding from hot water heating into HVAC products, including hot water and chilled water equipment using air-to-water and ground-source technologies. The Senior Associate, Product Training will develop into a leading HVAC instructor by delivering engaging, informative product education and training. The position follows a hybrid schedule, with three days onsite and two days remote per week, and requires travel throughout the United States and Canada for training and related requests.

Requirements

High school diploma or GED.
At least 5 years of experience in residential and/or commercial HVAC/R.
Ability to travel throughout the United States and Canada for onsite training or other training-related requests 25–50% of the time, or as business requires.

Nice To Haves

Public speaking or teaching experience in adult HVAC education.
Self-motivation and commitment to continuously building knowledge and skills for the role.
Experience creating presentations using Microsoft PowerPoint or Google Slides.
Analytical thinking, creativity, systematic work habits, leadership, and an outgoing personality.
Problem-solving orientation and willingness to take initiative to overcome challenges and obstacles.
Outstanding communication skills, including the ability to read an audience or class.
Strong organizational and interpersonal skills.
Ability to accept constructive criticism and feedback positively and use it to further develop skills.
Gas fitter and/or refrigeration tradesperson licensing.

Responsibilities

Continuously study Viessmann product information and build technical expertise to deliver high-quality educational training.
Train on products for residential and/or light commercial applications, including condensing boilers, air-to-water heat pumps, ground-source heat pumps, air-to-air heat pumps, and domestic hot water production.
Conduct engaging adult-learning presentations and hands-on training in Academy classrooms and training labs, as well as at customer or in-territory locations.
Develop an effective instructional style that encourages attendance by new and returning customers and supports attendee retention.
Contribute to Academy curriculum development and maintenance, including presentations, hands-on exercises, and supporting materials.
Collaborate with team members to keep curriculum current with product changes and enhancements.
Create and deliver training webinars and step-by-step instructional videos for online distribution to the sales organization and customers.
Maintain training labs, including daily cleanup after classes, replacing parts as needed, and ensuring equipment is working and ready for attendees.
Assist with planning and restructuring Academy hands-on training labs as needed.
Support Infomobile maintenance checks, transport the vehicle to maintenance appointments, and arrange annual servicing of installed Viessmann equipment.
Perform additional duties and special assignments as required during the business year.

Benefits

Medical, dental, and vision coverage.
Wellness incentives.
Retirement benefits.
Paid vacation days, up to 15 days.
Paid sick days, up to 5 days.
Paid personal leave, up to 5 days.
Paid holidays, up to 13 days.
Birth and adoption leave.
Parental leave.
Family and medical leave.
Bereavement leave.
Jury duty leave.
Military leave.
Purchased vacation.
Short-term and long-term disability.
Life insurance and accidental death and dismemberment coverage.
Health Savings Account, Health Care Spending Account, and Dependent Care Spending Account.
Tuition assistance.
May be entitled to short-term cash incentives, subject to plan requirements.