Senior Associate, Live Order Experience
About The Position
The Live Order Experience team ensures that every order leaving a merchant's kitchen is accurate. This role involves partnering closely with merchants to identify and resolve the root causes of order quality issues. The team develops tools, policies, and merchant-facing programs to address these issues, impacting millions of orders weekly and influencing customer trust. The Senior Associate will lead analysis and execution for programs aimed at reducing missing and incorrect orders. This includes analyzing order-level data to understand problem scope and identify patterns, designing and implementing tests for new merchant interventions, and translating findings into effective solutions. The role offers an opportunity to contribute to scaling existing successful interventions and piloting new ones, with work directly influencing the future of Merchant Operations.
Requirements
- 2-4 years of experience in strategy / business development / operations / technology / banking / consulting or related experience; high-growth or early-stage startup experience is a plus
- A Bachelor’s Degree or higher
- An excellent analytical thinker who can deliver actionable recommendations out of complex datasets; SQL is a plus
- A proven track record of leading initiatives, hitting goals, and succeeding in a complex and fast-moving environment
- Expert interpersonal and communication skills
- A self-starter – You have a bias towards action and thrive in a fast-paced, constantly changing work environment
- Naturally curious – You always look for ways to innovate and improve
- Gritty – You roll up your sleeves and do whatever it takes to make things successful
- A relationship-builder – You can influence and motivate people at all levels across a variety of job functions
- A problem solver – You can independently translate high-level goals into actionable plans
Nice To Haves
- high-growth or early-stage startup experience is a plus
- SQL is a plus
Responsibilities
- Strategize – Build the strategy for new product features and initiatives, including which merchant segments to target and how to drive engagement
- Analyze – Build models to evaluate the value and opportunity costs of strategic initiatives and define success with KPIs
- Experiment – Use data-driven decision-making and sound business judgment to execute tests on everything from adoption to optimization
- Influence – Work cross-functionally with our product, support, marketing, account management, finance, and analytics teams to land key initiatives
- Make stuff happen – Handle complexity in a detailed and structured way, with a bias to action
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- wellness benefits
- commuter benefits match
- paid time off
- paid sick leave
- medical, dental, and vision benefits
- 11 paid holidays
- disability and basic life insurance
- family-forming assistance
- mental health program
- equity grants
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What This Job Offers
Job Type
Full-time
Career Level
Senior
