Senior Associate, Live Order Experience

DoorDash•Chicago, NY

1d•Remote

About The Position

The Live Order Experience team ensures that every order leaving a merchant's kitchen is accurate. This involves partnering closely with merchants to identify the root causes of order quality issues and developing tools, policies, and merchant-facing programs to resolve them. This work impacts millions of orders weekly and influences customer trust in repeat ordering. The role involves leading analysis and execution for programs aimed at reducing missing and incorrect orders. Responsibilities include analyzing order-level data to quantify problems and identify trends, designing and conducting tests for new merchant interventions, and translating findings into actionable solutions. The team is currently scaling successful interventions and piloting new ones, meaning the work done in the initial months will significantly shape the future of Merchant Operations.

Requirements

2-4 years of experience in strategy / business development / operations / technology / banking / consulting or related experience; high-growth or early-stage startup experience is a plus
A Bachelor’s Degree or higher
Excellent analytical thinking skills with the ability to deliver actionable recommendations from complex datasets; SQL is a plus
Proven track record of leading initiatives, hitting goals, and succeeding in a complex and fast-moving environment
Expert interpersonal and communication skills
Self-starter – Has a bias towards action and thrives in a fast-paced, constantly changing work environment
Naturally curious – Always looks for ways to innovate and improve
Gritty – Rolls up sleeves and does whatever it takes to make things successful
Relationship-builder – Can influence and motivate people at all levels across a variety of job functions
Problem solver – Can independently translate high-level goals into actionable plans

Responsibilities

Strategize – Build the strategy for new product features and initiatives, including which merchant segments to target and how to drive engagement
Analyze – Build models to evaluate the value and opportunity costs of strategic initiatives and define success with KPIs
Experiment – Use data-driven decision-making and sound business judgment to execute tests on everything from adoption to optimization
Influence – Work cross-functionally with our product, support, marketing, account management, finance, and analytics teams to land key initiatives
Make stuff happen – Handle complexity in a detailed and structured way, with a bias to action