Senior Associate, Learning Experience

Veterinary Emergency Group (VEG)•White Plains, NY

2d•$80,000 - $100,000•Onsite

About The Position

At VEG, we find a way to say YES so our VEGgies can learn, grow, and do the unexpected. As a Learning Experience Associate, you’ll help keep VEG’s learning ecosystem running smoothly by supporting the day-to-day administration and operations of our learning technologies. In this role, you’ll partner closely with the Instructional Design team and Learning Technology Manager to ensure learning content is organized, accessible, and ready for deployment across VEG departments. You’ll serve as first line of support for learning technology requests, maintain accurate system data, coordinate instructor-led learning logistics, and help deliver the learning experiences that keep our teams informed, prepared, and empowered to serve pets and their families.

Requirements

Experience supporting learning technologies, LMS administration (preferably Cornerstone), HR systems, operations, or similar digital platforms.
Strong organizational skills and attention to detail, especially when managing content, data, trackers, assignments, or reports.
Comfort troubleshooting routine system or user issues and knowing when to escalate more complex requests.
Ability to communicate clearly with cross-functional partners and frontline teams.
A collaborative, service-oriented mindset with the ability to manage recurring tasks while supporting multiple stakeholders.

Nice To Haves

Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments
Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results
Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge

Responsibilities

Partner with Instructional Designers to arrange, organize, and curate learning content for distribution across VEG’s learning platforms.
Support routine LMS administration, including file uploads, permissions, organization, system checks, assignment updates, audience rules, and small-scale content deployments.
Serve as Tier 1 support for common learning technology requests submitted through SNOW, resolving routine issues and escalating complex cases as needed.
Coordinate instructor-led learning logistics, including invites, materials preparation, attendance tracking, and post-session follow-ups.
Create and distribute custom reports to support stakeholders across VEG.
Support recurring audits, data cleanup, tracker maintenance, and routine communications for system updates, outages, enhancements, and training reminders.

Benefits

Competitive Compensation Including $80,000 - 100,000 + bonus + benefits.
Comprehensive health and wellness benefits that start on day one, and access to free therapy or counseling
Paid parental leave, up to 12 weeks at 100% of regular salary, and offering inclusive fertility and family-building care for all types of families
Unlimited PTO to use for vacation or sick days—however you need it!
Generous employee referral program, so our awesome people can bring in more awesome people.
Casual office attire
Ability to bring your fur baby to work
Cool VEG swag
Food in the fridge for when you’re hungry
Free lunches twice a week!!
Company laptop and a monthly cell phone reimbursement