Senior Customer Learning Experience Consultant

NielsenIQ•Bogota, DC

About The Position

If you enjoy working at the intersection of learning, technology, and customer experience, this role is for you. Help shape the future of customer learning at NIQ. NIQ is transforming how customers learn, adopt, and get value from our data, products, and platforms. In this role, you’ll help design, build, and scale digital learning experiences that support NIQ’s large, global FMCG and T&D clients as they move from onboarding to confident product adoption. Work on visible, strategic initiatives. You’ll contribute to global, leadership-visible client learning initiatives, including the implementation of a new Learning Experience Platform. From configuring and optimizing AI-enabled learning systems to translating business needs into intuitive learning journeys, you’ll play a hands-on role in building a modern, global learning ecosystem. Collaborating across Product, AI, Technology, UX, and content teams, your work will directly support strategic initiatives that bring NIQ’s innovative client learning solutions to life at a global scale. Grow future-ready skills. If you’re someone who enjoys getting into the details, experimenting with new tools, and turning ideas into practical solutions, this role offers the opportunity to build hands-on experience with AI applications, automation, learning platforms, UX, content discoverability, and scalable learning operations. You bring a strong foundation in learning design, comfort with platforms such as LXPs, LMSs, CMSs, and SCORM-based authoring tools, and a passion for using data-informed insights to make learning simpler, smarter, and more scalable.

Requirements

Bachelor’s degree (or equivalent experience) in Learning Technology, UX/Human-Centered Design, Multimedia Design, Computer Science, Instructional Design, or a related field
3-6+ years of experience in learning, customer education, enablement, or learning technology within a global SaaS or technology-driven organization
3+ years experience administering or configuring learning platforms (LMSs/LXPs)
Fluency in written and spoken English, with the ability to communicate technical and learning concepts to diverse stakeholders
Experience managing digital learning content, metadata, and content governance
Experience translating complex product and technical concepts into scalable learning solutions
Strong visual design judgment and application of UI/UX best practices, including usability, layout, and information hierarchy
Experience collaborating across cross-functional teams to deliver high-profile, technology-enabled solutions
Technical Skills HTML, CSS
LMS/LXP platforms (e.g., Workday, Skilljar, Docebo), including SCORM/xAPI troubleshooting and ongoing administration
Systems integration and technical problem‑solving, including APIs
Reporting and analytics tools (e.g., PowerBI)

Nice To Haves

JavaScript, jQuery, JSON, Python
Content Management Tools (e.g., Contentful, FreshDesk)
UX and prototyping tools (e.g., Figma, Adobe XD, Sketch)
Digital Adoption Platforms (e.g., WalkMe)
Experience standing up new learning technologies, from requirements gathering to implementation and testing

Responsibilities

Technical execution, optimization, and scalability of NIQ’s learning ecosystem.
Support design, implementation, configuration, testing, and launch of a new Learning Experience Platform (LXP).
Design and optimize digital learning experiences through effective content structure and organization.
Partner with external vendors and NIQ technology, platform, & UX teams to implement integrations, platform enhancements, and escalate technical troubleshooting.
Partner with NIQ AI teams to leverage AI, automation, and emerging technologies to streamline content strategy & creation, governance processes, content personalization, and maintenance workflows.
Contribute to ongoing platform administration, including content governance, setup, publishing, QA tasks in the LXP and related systems to ensure quality and consistency.
Contribute to support issue resolution, by troubleshooting SCORM/xAPI, learner access, and tracking issues to maintain a reliable learning experience.
Maintain process documentation and use learner insights and performance data to continuously optimize learning platforms and global learning delivery.