Customer Experience Consultant

Cisco•Montreal, QC

1d•$106,700 - $210,200•Remote

About The Position

We design, implement, and optimize Cisco technology to solve real-world business problems. We translate complex requirements into technical architectures that drive results. By aligning our work with customer goals, we ensure that every deployment delivers measurable impact and long-term value! We are committed to making technology work for the business. We partner with customers, sales teams, and engineering groups to deliver comprehensive solutions. We work alongside internal and external partners to deploy Cisco services, maintaining direct relationships with technical staff and management to keep projects on track. We bridge the gap between technical execution and business strategy to ensure our clients succeed.

Requirements

Bachelor’s degree in computer science or equivalent with 5–8 years of relevant work experience.
Bilingual Fluency Canadian French + English

Nice To Haves

Deep knowledge of routing protocols (OSPF, BGP), Cisco hardware (Catalyst, ISR/ASR), and network virtualization.
Proficiency in Python, Ansible, and REST APIs to streamline network operations.
Experience with SD-Access, security integration, and model-driven telemetry.
Strong communication skills with a proven ability to manage ambiguous situations and build lasting customer relationships.

Responsibilities

Solve technical challenges and lead delivery projects from start to finish.
Create design plans, write scripts for automation, and build simulations to test system compatibility.
Share knowledge, mentor team members, and provide consulting recommendations to help clients navigate their own technology transitions.
Act as a primary point of contact for technical resolution, ensuring that complex problems are addressed quickly and effectively.
Standardize methods to improve future delivery across the practice.

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
paid time away
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees (non-exempt)
flexible vacation time off program (exempt)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
annual bonuses (for non-sales roles)
performance-based incentive pay (for sales roles)