Customer Experience Application Consultant (Remote)

Aprimo Career

2d • Remote

About The Position

Aprimo’s Customer Experience Application Consultant provides customers with our highest levels of system support and services so that customers can make best use of our platform. Our Customer Experience Application Consultant provides unmatched knowledge and assistance to help operate, administer, and manage our customer’s Aprimo platform. The role also helps to keep customers’ marketing systems fully functional and up-to-date with regular, proactive monitoring, health checks, and routine maintenance. On a day-to-day basis, the Customer Experience Application Consultant will serve as a subject matter and product expert of the Aprimo software to provide an essential support service. Team members in this role collaborate directly with Implementation Leads, Project Leads and Customer Success Manager and are expected to exercise sound judgment within defined best practices while engaging with the highest levels of professionalism and integrity.

Requirements

• Degree from an accredited university or equivalent experience
• A minimum of 3 to 5 years of professional experience with a focus on software implementation, training, and support is required
• Excellent analytical, troubleshooting, and problem-solving skills
• Customer facing experience such as leading customer requirements and design sessions
• Good understanding of database structures
• Understanding of integration mechanisms
• Able to do Quality Assurance testing

Nice To Haves

• Any previous experience with automated marketing systems, marketing or training will be given additional consideration
• Passing grade on an Aprimo Certification Exam within the first 30 days of employment and must be able to maintain 2 product certifications annually
• Self-starter mentality with the ability to work independently
• Ability to communicate effectively and promptly
• Strong time management and multitasking skills
• A customer-first attitude with business adeptness and experience in client facing situations

Responsibilities

• Support post-implementation consulting by troubleshooting configuration-related issues and ensuring solutions function correctly before deployment
• Configure and customize Aprimo solutions based on project requirements, and implement setup changes within Premier Success and Activation accounts
• Serve as the internal Aprimo product expert — diagnosing platform issues, developing solutions, and lending product expertise to customer interactions when needed.
• Support implementation and project leads in configuring the Aprimo solution, translating defined requirements into platform setups that drive ongoing value for the customer.
• Assist in building and maintaining reports where needed; familiarity with reporting tools is a plus
• Contribute to Aprimo Services practice development / Aprimo Global knowledge system
• Attend team calls/product knowledge transfer sessions
• Additional responsibilities and duties as required

Benefits

• Flexible work-from-home/remote-work policy
• Flexible work schedules
• Udemy, which is an online learning platform that employees have access to and which features over 200,000 courses on a wide variety of business topics.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree